Field Service Representative (Experienced or Senior)

Boeing•Dallas, TX

2d•$99,400 - $167,900•Onsite

About The Position

This Field Service Representative (FSR) position at The Boeing Company, within the Boeing Commercial Airplanes Customer Support organization, is for aviation maintenance & engineering professionals seeking career growth and new challenges. The FSR will provide both on-site and remote technical support and representation to Boeing airline customers in Dallas, Texas, specifically supporting Southwest Airlines, and worldwide. The role requires direct interaction with airline customer personnel, adaptability to diverse cultural environments, and experience in flexible, fast-paced settings with prompt responses to ad-hoc requests. Strong written and verbal communication skills, along with the ability to work collaboratively and independently with minimal supervision, are essential.

Requirements

Bachelors of Science Degree in engineering, engineering technology and/or an FAA Airframe & Powerplant license (or equivalent certification or military experience/training).
5+ years of experience in the aviation industry.
Recent, preferably in-depth experience with Boeing models in maintenance or technical engineering roles.
Strong technical and interpersonal skills with excellent verbal and written communication.
Ability to identify operational issues and provide research-based guidance to airline staff and management.
Proven capability to prioritize and manage workload independently.
Ability to work collaboratively with Boeing executives and customers.
Willingness to travel domestically or international for training or short-term customer support needs.
Flexibility to work long hours, including evenings and weekends as needed.
Demonstrated capacity to lead and work effectively in diverse global teams.
Prepared to lead technical projects with airline customers.

Nice To Haves

More than 10 years of experience in the aviation industry, including commercial airline technical operations.
Experience with customer support.
Demonstrated cultural awareness and emotional intelligence, with the ability to adapt and effectively conduct business across diverse countries, cultures, languages, and airline environments.
Ability to identify and troubleshoot technical issues on aircraft.
Experience working under pressure in fast-paced environments with strict deadlines.
Experience interacting with all levels of airline management on technical and operational issues.
Demonstrated leadership and project management skills.
Multilingual skills.

Responsibilities

Provide multi-disciplinary technical expertise (airframe, avionics, structures) and operational guidance to help customers achieve proficiency in operating and maintaining Boeing products.
Build and maintain strong customer relationships, initiating corrective actions to ensure satisfaction with Boeing products and services.
Uphold and promote Boeing’s safety standards and first-time quality culture in all aspects of work.
Develop and coordinate airline support strategies with senior leaders within Boeing and customer organizations to meet operational objectives.
Review maintenance, engineering, flight operations, and performance data; conduct root cause analysis to identify trends and develop solutions that enhance aircraft reliability and operational efficiency.
Interpret and communicate technical support data; provide on-the-job training; act as liaison between Boeing and customer personnel.
Support aircraft Entry-Into-Service (EIS) plans, including training and assistance with maintenance, troubleshooting, fault rectification, and deferring Minimum Equipment List (MEL) items.
Collaborate with internal teams, suppliers, and Sales to identify opportunities to leverage Boeing products and services to meet customer-specific requirements and support business growth.
Monitor fleet status, respond to customer requests, and research and resolve technical and operational issues.
Serve as a customer advocate, maintaining a positive attitude in crisis situations and working independently with minimal supervision.
Work flexible hours as needed to support customer operations, and be on-call 24 hours per day, 7 days per week to support emergent issues, and manage Aircraft-On-Ground (AOG) situations, tracking progress and maintaining situational awareness.
Follow up with customers to ensure solutions are effective and satisfactory.