SkillBridge - Field Service Representative

Forterra • Clarksburg, MD

8d • Onsite

About The Position

This SkillBridge internship offers hands-on experience as a Field Service Representative (FSR) at Forterra. FSRs provide direct technical support to Forterra's customers, monitoring equipment readiness, delivering diagnostics and repairs, and conducting product trainings that keep systems mission-ready in the field. Reporting to the Director of Customer Success, SkillBridge FSR interns will work alongside experienced Forterra field service personnel to build hands-on technical, communication, and customer-relationship skills that support a successful transition into a technical field role.

Requirements

• Must be eligible for a SkillBridge program opportunity (skillbridge.osd.mil).
• Hands-on experience diagnosing, maintaining, repairing, or troubleshooting mechanical and/or electronic equipment (e.g., through military technical, maintenance, or systems roles).
• Ability to communicate technical information clearly to diverse audiences.
• Strong documentation habits and attention to accuracy.
• Ability to work independently in a fast-paced, customer-focused environment.
• Strong interpersonal skills and commitment to building professional relationships with customers and teammates.
• Ability to travel up to 75%, including internationally.
• This position may require eligibility to obtain and maintain a U.S. security clearance.

Responsibilities

• Support monitoring of customer product readiness, helping identify and resolve issues customers cannot independently address.
• Work alongside Forterra field service personnel to diagnose and repair equipment-related issues on-site, minimizing downtime and supporting optimal performance.
• Serve as an additional point of contact to help customers keep systems operational.
• Assist customers with diagnostic and repair support via phone, email, or direct on-site interaction.
• Apply systematic troubleshooting techniques to help diagnose and resolve technical issues.
• Support installations, maintenance checks, proactive services, and repairs to keep equipment operating efficiently.
• Help execute training plans that educate customers and internal Forterra personnel on the operation, maintenance, and troubleshooting of equipment.
• Support the assessment and documentation of customer understanding and proficiency following training sessions.
• Contribute to refining and enhancing training materials based on customer feedback and operational insights.
• Maintain detailed records of service activities, including issue diagnostics, resolution processes, asset usage, and customer interactions.
• Assist in generating Field Reports and Work Orders that provide actionable feedback to quality and engineering teams.
• Help communicate service bulletins, informational notices, and product updates to internal and external stakeholders.
• Build professional relationships with customers through consistent, proactive communication.
• Provide technical guidance that helps customers manage and maintain their equipment more effectively.
• Contribute ideas and support for improving the overall customer experience.
• Travel to customer sites, domestically and internationally, to support on-site service delivery alongside Forterra field service personnel.
• Maintain readiness and compliance with all safety standards during travel and field service activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed