Field Service Representative

Sharp Electronics • Miami Lakes, FL

1d • $40,400 - $51,590 • Onsite

About The Position

Under the direct supervision of the Branch Field Service Manager, the Field Service Representative (1) is responsible for properly maintaining a territory of Sharp equipment along with maintaining a high level of customer satisfaction through proper communications and maintenance of equipment.

Requirements

• 0-2 years of experience
• High School Diploma or equivalent mandatory
• Must possess or achieve CompTIA A+ certification within one (1) year of hire
• Must possess strong communication skills and mechanical aptitude
• Must successfully complete Sharp equipment pre-testing and training
• Valid Driver's License, and Automobile insurance within company guidelines
• All applicants must be authorized to work in the US without sponsorship.
• All applications must include compensation expectations in order to be considered.

Nice To Haves

• Technical vocational schooling desirable (electronics or electro-mechanical preferred), or experience in copier repair or repair and maintenance of electronic equipment
• Knowledge of Windows and Microsoft Office software products preferred

Responsibilities

• Services and maintains a full territory working with seasoned Field Service Technicians in the installation, maintenance, and repair of Sharp equipment
• Resolves at least 80% of service calls with minimal assistance upon completion of training and territory assignment
• Understands and properly performs all mechanical and electronic adjustments on equipment as outlined in the Technical Service Manual and Field Engineering Bulletins
• Ability to read and interpret schematics and complete all electrical troubleshooting as outlined in the Technical Service Manual and Field Engineering Bulletins to include our complete digital line of products
• Resolves most normal customer relations situations and communicates any unusual customer situations to a higher level
• Maintains parts inventory and achieves acceptable levels of inventory control and usage.
• Completes all required administrative functions in an accurate and timely manner
• Cooperates with fellow workers and management to achieve Branch service goals
• Keeps Group Leader or Branch Field Service Manager informed of machines performing below standards and reports all actions taken towards resolution
• Performs other duties as prescribed by the Branch Field Service Manager

Benefits

• Comprehensive, family-friendly healthcare plans (medical, dental, vision).
• 401k retirement plan with a competitive match and plenty of financial support tools.
• Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support.
• Financial protection for you and your family (life insurance and disability insurance)
• Rewarding and holistic wellness program.
• Training, professional development, and mentorship
• Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)
• Annual discretionary incentive award, commissions, and program-specific awards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED