Field Service Representative I, II, III

EPCOR•Clovis, NM

9d•Onsite

About The Position

Join our team as a Field Service Representative, where you’ll play a critical role in delivering reliable water and wastewater services to our community. This position is hands-on and customer-focused, ensuring service activation, shut-offs, meter installations, and resolving service concerns. You’ll report to the Operations Manager and work closely with customers and internal teams to maintain operational excellence and safety standards.

Requirements

High school diploma or GED required
Strong verbal communication and customer service skills, including listening, tact, and diplomacy
Ability to read and interpret maps, blueprints, service orders, and written instructions
Skilled in using hand tools, water pressure gauges, and other measuring devices
Ability to work independently with minimal supervision
Computer literacy for completing service orders and reports in Microsoft Word and Excel
Knowledge of water distribution system
Valid New Mexico Driver’s License
At least 18 years old
Legally authorized to work in the United States

Nice To Haves

Field Service Representative I: Grade 1 certifications in Water Distribution.
Field Service Representative II: Minimum Two years of on the job or equivalent experience. Grade 2 certifications in Water Distribution.
Field Service Representative III: Minimum Three years of on the job or equivalent experience. Grade 2 certifications in Water Distribution.

Responsibilities

Investigate customer concerns such as high meter readings, leaks, water quality issue and pressure fluctuations
Diagnose problems and take appropriate corrective actions
Assist customers in locating water leaks and provide guidance on solutions
Inspect water meter connections for leaks and perform repairs as needed
Install, maintain, and repair water distribution system
Install, inspect, and replace water meters; may also perform meter readings
Maintain compliance with operational standards, policies, and safety protocols
Protect operational integrity, including quality, environmental, health, and security standards
Foster open communication by sharing knowledge, listening actively, and providing constructive feedback
Accurately record electronic transactions in the customer information system
Perform other responsibilities as requested