Field Service Representative/Technician

Stiles Machinery • Raleigh, NC

3h • Onsite

About The Position

We know field service is demanding and takes the right person. That’s exactly why the right people thrive here. As a Field Service Representative, you’ll apply your technical, electrical, and mechanical skills in real-world environments where uptime matters. You’ll install, troubleshoot, train, and support customers on advanced machinery and software, often under pressure. But you won’t do it alone: Stiles backs you with strong training, a nationwide network of experienced teammates, responsive leadership, and fair compensation for your work, travel, and time. If you take pride in solving problems, working independently while being part of a high-achieving team, and tackling new challenges in different environments, Stiles is where your skills and talent can shine—and be valued. For more than 60 years, Stiles has helped manufacturers across North America increase efficiency and productivity. We deliver world-class technology backed by the largest support teams in the industry. With an extensive parts inventory, unique upgrade services, and a nationally accredited education and training program, Stiles builds solutions around our customers’ needs and supports them long after installation. Stiles brings deep expertise across a wide range of materials, including wood, plastics, composites, carbon fiber, glass, stone, and nonferrous metals. Our innovative technologies and service-driven approach support customers in aerospace, transportation, alternative energy, architecture and structural elements, furniture, retail fixtures, and other manufacturing industries. Stiles Machinery is proud to have a nationwide team serving customers across the country. Headquartered in Grand Rapids, Michigan, Stiles operates regional offices in High Point, North Carolina; North Wales, Pennsylvania; Coppell, Texas; and Rancho Cucamonga, California.

Requirements

• A valid driver’s license and the ability to travel regularly
• A flexible schedule and a strong sense of responsibility and professionalism
• Two years of technical schooling in electronics or a related field, equivalent hands-on experience, a related associate’s degree, or a willingness to learn
• Prior experience in CNC, PC-based controls, machine service, maintenance, or operation or completion of a Field Service training program

Nice To Haves

• Associate’s degree or equivalent in technical training
• Maintenance or operation experience with woodworking machinery and technology
• N/C, P/C, or maintenance experience
• Mechanical experience
• Military technical experience

Responsibilities

• Install, start up, and instruct customers on technology represented by Stiles
• Diagnose and resolve mechanical, electrical, and operational issues in the field
• Document work performed, problems encountered, and customer concerns clearly and promptly
• Recommend improvements pertaining to reliability, performance, and long-term operation
• Build trusted relationships with customers and serve as a technical partner and problem solver, not just a service call
• Assist in training customers and Stiles service representatives on proper equipment use and maintenance
• Maintain showroom equipment and assist with customer demos as needed
• Continuously develop your skills and knowledge of the technology you’re working on while working alongside vendor technicians and experienced Stiles team members
• Regional travel averaging four days per week, with overtime and mileage reimbursement

Benefits

• Competitive pay
• A comprehensive benefits package including health, dental, vision, life insurance, paid time off, and retirement options
• Nationally accredited training programs, ongoing technical development, and clear paths for career growth within and outside of service
• A team that understands the demands of field service because many of our leaders have been service representatives themselves
• Prompt overtime and mileage reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees