Field Service Representative

CACI•Belgrade, MT

3d•Onsite

About The Position

CACI's EO/IR team in Belgrade, MT, is hiring a Field Service Representative to join their organization. As part of CACI’s Spectrum Superiority Line of Business, CACI manufactures best-in-class gyro-stabilized Gimbal systems designed for a wide variety of applications. Our pioneering systems support airborne, ground, and maritime missions around the world. We specialize in fully integrated solutions for intelligence, surveillance, and reconnaissance (ISR), and counter drone operations for the defense and aerospace industry. As a Field Service Representative, you will play a key role in delivering world-class technical support across diverse operational environments. From airborne platforms to ground and maritime applications, you'll travel to customer sites to install, commission, maintain, and repair our advanced ISR and counter-drone systems.

Requirements

AS degree in a relevant field with a minimum of 3 years of experience in customer support and United States Government program experience or a BS Degree in a relevant field
Extensive electronics training and troubleshooting experience (military electronics training, vocational/technical certifications, or equivalent)
Active Secret security clearance or ability to obtain one
Valid U.S. driver's license
Willingness and ability to travel domestically and internationally (50-75%)
Passport may be required after hire
Proficiency in electrical and mechanical troubleshooting and diagnostics
Experience with multimeters, oscilloscopes, and other electronic test equipment
Ability to read and interpret technical manuals, schematics, and wiring diagrams
Knowledge of AC/DC circuits, power systems, and electronic components
Mechanical aptitude with hand and power tools
Computer proficiency including Microsoft Office Suite
Strong analytical and problem-solving skills
Excellent written and verbal communication skills for customer interaction and technical documentation
Ability to work in various physical positions (standing, kneeling, climbing, confined spaces) and diverse environmental conditions (extreme temperatures, weather, altitude)
Must be able to explain issues encountered related to manufacturing and work with appropriate individuals to resolve them
Must be able to work in a fast-paced, dynamic environment
Must be able to lift 50lbs

Nice To Haves

Prior military experience with high-tech electronics systems (avionics, radar, communications, EO/IR sensors, or similar)
Experience or knowledge in Lean Manufacturing, Six Sigma and/or 5S methodologies.
Experience with gyro-stabilized systems, gimbals, or precision optical equipment
Background in aerospace, defense, or ISR systems
Field service experience in dynamic operational environments
Familiarity with aviation, maritime, or unmanned systems platforms
Active Secret clearance already in place
Local to the Bozeman, MT area

Responsibilities

Install, integrate, and commission EO/IR gimbal systems at customer locations
Diagnose, troubleshoot, and repair complex electro-optical and mechanical systems
Perform preventive maintenance and system upgrades to ensure peak performance
Follow established troubleshooting and maintenance procedures and contribute to their continuous improvement based on field experience
Provide technical training and support to customers and end-users
Travel extensively (50-75%) to support field operations across diverse environments
Document service activities and maintain detailed technical reports
Collaborate with engineering teams to relay field feedback and drive improvements