Field Service Representative/Technician

Stiles Machinery • Coppell, TX

8h • Onsite

About The Position

Stiles is seeking a Field Service Representative to apply technical, electrical, and mechanical skills in real-world environments. This role involves installing, troubleshooting, training, and supporting customers on advanced machinery and software, often under pressure. Stiles supports its representatives with strong training, a nationwide network of experienced teammates, responsive leadership, and fair compensation for work, travel, and time. The ideal candidate takes pride in solving problems, working independently as part of a high-achieving team, and tackling new challenges in different environments. For over 60 years, Stiles Machinery has helped North American manufacturers increase efficiency and productivity by delivering world-class technology backed by extensive support teams, parts inventory, upgrade services, and nationally accredited education and training programs. Stiles offers expertise across various materials including wood, plastics, composites, carbon fiber, glass, stone, and nonferrous metals, supporting industries like aerospace, transportation, alternative energy, architecture, furniture, and retail fixtures. Headquartered in Grand Rapids, Michigan, Stiles operates regional offices across the country.

Requirements

• A valid driver’s license and the ability to travel regularly
• A flexible schedule and a strong sense of responsibility and professionalism
• Two years of technical schooling in electronics or a related field, equivalent hands-on experience, a related associate’s degree, or a willingness to learn
• Prior experience in CNC, PC-based controls, machine service, maintenance, or operation or completion of a Field Service training program

Nice To Haves

• Maintenance or operation experience with woodworking machinery and technology
• N/C, P/C, or maintenance experience
• Mechanical experience
• Military technical experience

Responsibilities

• Install, start up, and instruct customers on technology represented by Stiles
• Diagnose and resolve mechanical, electrical, and operational issues in the field
• Document work performed, problems encountered, and customer concerns clearly and promptly
• Recommend improvements pertaining to reliability, performance, and long-term operation
• Build trusted relationships with customers and serve as a technical partner and problem solver, not just a service call
• Assist in training customers and Stiles service representatives on proper equipment use and maintenance
• Maintain showroom equipment and assist with customer demos as needed
• Continuously develop your skills and knowledge of the technology you’re working on while working alongside vendor technicians and experienced Stiles team members
• Regional travel averaging four days per week, with overtime and mileage reimbursement

Benefits

• Competitive pay
• A comprehensive benefits package including health, dental, vision, life insurance, paid time off, and retirement options
• Nationally accredited training programs, ongoing technical development, and clear paths for career growth within and outside of service
• A team that understands the demands of field service because many of our leaders have been service representatives themselves
• Prompt overtime and mileage reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree