Field Service Representative/Technician

Stiles Machinery • Newark, NJ

7h • Onsite

About The Position

Stiles has been helping manufacturers nationwide increase their efficiency and productivity for more than 50 years, providing world-class machinery backed by an experienced and responsive support team, extensive parts inventory, unique upgrade capabilities, and a nationally accredited education and training program. They offer expertise in manufacturing a range of materials, including wood, plastics, composites, carbon fiber, glass, stone, and nonferrous metals, extending their services to aerospace, transportation, alternative energy, architecture and structural elements, furniture, retail fixtures, and other industries. As a Field Service Representative, you will apply your technical, electrical, and mechanical skills to assist customers with machinery and equipment, performing installation, troubleshooting, education, and maintenance. The role requires problem-solving skills and regular travel.

Requirements

• Valid driver’s license
• Flexible schedule with ability to travel regularly
• Two years of electronic technical school or equivalent experience, or willingness to learn
• Completion of Field Service training program or prior experience in N/C or P/C service/maintenance or maintenance/operation experience

Nice To Haves

• Associates Degree preferred

Responsibilities

• Perform installation, start-up services, and operation instruction on all equipment represented by the company.
• Provide prompt follow-up reports on work performed, problems encountered, and customer concerns.
• Recommend improvements pertaining to the operation and reliability of our products, when appropriate.
• Form positive relationships with customers and their employees and serve as adjunct support in resolving equipment problems through recommendations and troubleshooting.
• Assist in training customers and other Field Service Representatives in the use, operation, adjustments, and proper maintenance procedures for our equipment.
• Maintain demo equipment and ensure proper operation; assist in customer presentation and demonstration, as needed.
• Learn the latest installation/maintenance procedures and techniques while assisting vendor technicians and other installers.

Benefits

• Competitive pay
• Attractive benefits package with health, dental, vision, and life insurance, plus PTO and retirement options
• Opportunities for on-the-job training, advancement, and earned accreditations
• An average of four days of regional travel, with overtime and mileage reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree