Field Service Representative/Technician

Stiles Machinery • Philadelphia, PA

7h • Onsite

About The Position

Stiles has been helping manufacturers nationwide increase their efficiency and productivity for more than 50 years, offering world-class machinery backed by an experienced support team, extensive parts inventory, upgrade capabilities, and a nationally accredited education and training program. They provide expertise in manufacturing various materials like wood, plastics, and composites for industries such as aerospace, transportation, and furniture. As a Field Service Representative, you will apply technical, electrical, and mechanical skills to assist customers with machinery and equipment, performing installation, troubleshooting, education, and maintenance. The role involves problem-solving and regular travel.

Requirements

• Valid driver’s license
• Flexible schedule with ability to travel regularly
• Two years of electronic technical school or equivalent experience, or willingness to learn
• Completion of Field Service training program or prior experience in N/C or P/C service/maintenance or maintenance/operation experience

Nice To Haves

• Associates Degree preferred

Responsibilities

• Perform installation, start-up services, and operation instruction on all equipment represented by the company.
• Provide prompt follow-up reports on work performed, problems encountered, and customer concerns.
• Recommend improvements pertaining to the operation and reliability of our products, when appropriate.
• Form positive relationships with customers and their employees and serve as adjunct support in resolving equipment problems through recommendations and troubleshooting.
• Assist in training customers and other Field Service Representatives in the use, operation, adjustments, and proper maintenance procedures for our equipment.
• Maintain demo equipment and ensure proper operation; assist in customer presentation and demonstration, as needed.
• Learn the latest installation/maintenance procedures and techniques while assisting vendor technicians and other installers.

Benefits

• Competitive pay
• Attractive benefits package with health, dental, vision, and life insurance, plus PTO and retirement options
• Opportunities for on-the-job training, advancement, and earned accreditations
• An average of four days of regional travel, with overtime and mileage reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree