Field Service Representative II - Springfield Mo
About The Position
Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. This position is directly responsible for serving the needs of our healthcare clients, inclusive of the delivery, pickup and maintenance of cutting-edge medical device equipment. The Field Service Representative will interface with 3M customers daily and is responsible for building, cultivating and maintaining superior customer relationships. As a Field Service Representative II, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.
Requirements
- High School Diploma/GED or higher (completed and verified prior to start) from an accredited institution.
- Five (5) years of customer-facing experience in a private, public, government, or military environment.
- One (1) year of experience in a team lead and/or supervisory role in a private, public, government, or military environment.
- A current, valid driver's license.
- Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
- Fully vaccinated at least two weeks prior to your start date.
Nice To Haves
- Associate Degree or higher from an accredited institution.
- Ability to work a non-traditional schedule, which may include extended hours, evenings, weekends, and participation in on-call duties.
- Ability to meet the physical requirements of the position, including successfully completing fitness testing as required by the Job Safety Analysis (JSA).
Responsibilities
- Serving the needs of our healthcare clients, inclusive of the delivery, pickup and maintenance of cutting-edge medical device equipment.
- Building, cultivating and maintaining superior customer relationships.
- Performing and assisting in maintaining inventory of products, parts, disposables, and supplies.
- Cleaning, processing and quality control of medical device equipment.
- General housekeeping of facility.
- Loading and unloading of equipment in company vehicles.
- Supporting customers to include patients and hospital staff on a regular basis providing superior customer service with customer centric solutions.
- Preparing medical device equipment (cleaning and disinfecting), disposables, and documentation processing for delivery.
- Tracking inventory control on assets, parts, disposables, and supplies.
- Locating missing and misplaced equipment as needed.
- Loading and unloading medical equipment from company vehicles.
- Attending training and other scheduled business functions which will require commercial air travel.
- Filling in for Field Service Lead as applicable to ensure business continuity and local team daily guidance.
Benefits
- Medical, Dental & Vision
- Health Savings Accounts
- Health Care & Dependent Care Flexible Spending Accounts
- Disability Benefits
- Life Insurance
- Voluntary Benefits
- Paid Absences
- Retirement Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
