Field Service Representative II (Austin, TX)

Solventum•Austin, TX

2d•Onsite

About The Position

This position is directly responsible for serving the needs of our healthcare clients, inclusive of the delivery, pickup and maintenance of cutting-edge medical device equipment. The Field Service Representative will interface with Solventum customers daily and is responsible for building, cultivating and maintaining superior customer relationships. Further responsibilities include performing and assisting in maintaining inventory of products, parts, disposables, and supplies. Additional Field Service Representative responsibilities include the cleaning, processing and quality control of medical device equipment, general housekeeping of facility and loading and unloading of equipment in company vehicles. As a Field Service Representative II, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: Supporting customers to include patients and hospital staff on a regular basis providing superior customer service with customer centric solutions. Preparing medical device equipment (cleaning and disinfecting), disposables, and documentation processing for delivery Tracking inventory control on assets, parts, disposables, and supplies. Locate missing and misplaced equipment as needed. Loading and unloading medical equipment from company vehicles. Attending training and other scheduled business functions which will require commercial air travel.

Requirements

High School Diploma/GED or higher
Three (3) year customer facing experience in a private, public, government, or military environment.
Current, valid Driver’s License
Must be fully vaccinated at least two weeks prior to your start date.
Ability to provide education and work history by uploading a resume or entering information into application fields.

Nice To Haves

An associate degree or higher
Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call duties
Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)

Responsibilities

Serving the needs of healthcare clients, including delivery, pickup, and maintenance of medical device equipment.
Interfacing with customers daily to build, cultivate, and maintain superior customer relationships.
Performing and assisting in maintaining inventory of products, parts, disposables, and supplies.
Cleaning, processing, and quality control of medical device equipment.
General housekeeping of the facility.
Loading and unloading equipment in company vehicles.
Supporting customers, including patients and hospital staff, on a regular basis.
Preparing medical device equipment (cleaning and disinfecting), disposables, and documentation for delivery.
Tracking inventory control on assets, parts, disposables, and supplies.
Locating missing and misplaced equipment.
Attending training and other scheduled business functions which will require commercial air travel.
Complying with corporate policies, procedures, and security standards while performing assigned duties.