Field Service Representative I - Charlotte, NC

SOLVENTUM•Charlotte, NC

4d•Onsite

About The Position

Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. This position is directly responsible for serving the needs of our healthcare clients, inclusive of the delivery, pickup, and maintenance of cutting-edge medical device equipment. The Field Service Representative will interface with Solventum customers daily and is responsible for building, cultivating, and maintaining superior customer relationships. Further responsibilities include performing and assisting in maintaining inventory of products, parts, disposables, and supplies. Additional responsibilities include the cleaning, processing, and quality control of medical device equipment, general housekeeping of facility, and loading and unloading of equipment in company vehicles. As a Field Service Representative I, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.

Requirements

High School Diploma/GED or higher
One (1) year of customer-facing experience in a private, public, government, or military environment
Current, valid Driver’s License
Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Nice To Haves

Associate degree or higher from an accredited institution
Ability to work a non-traditional work schedule, which may include extended hours, evenings, weekends, and participation in on-call duties
Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)

Responsibilities

Supporting customers, including patients and hospital staff, on a regular basis by providing superior customer service and customer-centric solutions
Preparing medical device equipment, including cleaning and disinfecting equipment, disposables, and documentation processing for delivery
Tracking inventory control on assets, parts, disposables, and supplies, and locating missing or misplaced equipment as needed
Loading and unloading medical equipment from company vehicles
Attending training and other scheduled business functions, which may require commercial air travel
Complying with corporate policies, procedures and security standards while performing assigned duties.