Field Service Representative- DME ( Distributor Opportunity)

Breg•Boise, ID

1d•Onsite

About The Position

In this role, you will play a vital part in ensuring patients and healthcare providers have access to the durable medical equipment they need to support recovery and improve outcomes. You’ll work directly with hospitals, urgent care centers, physician offices, and patients while building valuable relationships across the healthcare continuum.

Requirements

High School Diploma or GED
Minimum of 2 years of customer service experience
Valid driver’s license with a clean driving record
Strong communication and organizational skills
Proficiency with Microsoft Office (Outlook, Excel, Word, and PowerPoint)
Ability to work independently and manage multiple priorities

Nice To Haves

Background in healthcare, medical equipment, rehabilitation, athletic training, or patient care
Kinesiology education or related coursework preferred
Experience interacting with healthcare professionals and patients

Responsibilities

Deliver and set up durable medical equipment (DME) in hospitals, clinics, and patient homes
Educate patients on the proper use and care of medical equipment
Perform patient brace fittings and Continuous Passive Motion (CPM) machine set-ups
Provide exceptional service and support to patients and caregivers
Coordinate equipment deliveries with nursing staff, physicians, and clinical teams
Ensure timely and accurate product delivery to healthcare facilities and patients
Troubleshoot delivery issues and equipment concerns professionally and efficiently
Maintain accurate records and documentation in accordance with company policies and compliance guidelines
Obtain required signatures and complete all delivery paperwork
Assist with routine billing inquiries and administrative processes
Receive, stock, and organize inventory
Participate in inventory control activities and maintain accurate product records
Ensure equipment availability and communicate supply needs proactively