Field Service Repair Technician

Latham, The Pool Company • Jane Lew, WV

4d • $20 - $22 • Onsite

About The Position

Perform Field repairs on Fiberglass swimming pools (installed and staged). Support the Warranty/Claims team in the evaluation/assessment of warranty/claims. Act as a customer liaison in the evaluation of product issues/concerns and field customer questions.

Requirements

• Valid US driver license-Required
• Good Customer service, interpersonal, multi-tasking, and organizational skills.
• Ability to resolve conflict diplomatically
• Frequent travel required

Nice To Haves

• High School diploma-Preferred but not required
• 5-year fiberglass repair experience-Preferred but not required
• Basic understanding of pools, equipment, and water chemistry an asset

Responsibilities

• Support the Field Service team in the administration of customer warranty/claims, escalations, and legal suits.
• Assist Field Service team with pre-job preparation (material gathering and planning).
• Assist Field Service team in the preparation of pools for repair (draining and bracing of pools, dewatering of pool shell, etc.).
• Assist Field Service team in completion of structural and cosmetic repairs.
• Assist with the documentation of field repairs ranging from project close to SDS material procedures.
• Assist in routine maintenance of tools and other equipment used in field repairs.
• Other duties as needed by Field Service leadership.

Benefits

• Medical, dental, and vision coverage
• 24/7 telehealth and wellness resources
• Personalized benefits advocacy and support
• Access to leading specialists and expert second opinions
• 401(k) with a 50% company match up to 6%, and financial protection benefits
• 3 weeks of PTO accrued annually, increasing with tenure, plus 11 paid holidays
• Mental health, family care, and financial wellness resources

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED