Field Service Rep II

Solar Turbines•Houston, TX

2d•$72,360 - $108,540•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Installs, maintains and troubleshoots equipment at the customer's location using a set of tools, parts and technical diagrams. Customer service assignment include on-site preventive maintenance and inspection service work, call-out services and commissioning activities on turbomachinery and package systems. The selected applicant must live or relocate to the greater Houston area for this position

Requirements

Degree or equivalent experience desired
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Initiative: Being proactive and committing to action on self-identified job responsibilities and challenges; ability to seek out work and the drive to accomplish goals.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Mechanical Maintenance - Power Supply: Knowledge of machines used in power plant; ability to conduct preventive maintenance and repairs or replacements on faulty mechanical parts used in power plants.
Mechanical Maintenance (Oil and Gas): Knowledge of mechanical equipment and the preventive maintenance; ability to repair or replace faulty mechanical parts used in the exploration, production or refining of hydrocarbons.
Safety (Oil and Gas): Knowledge of procedures, practices, considerations and regulatory requirements for the safety and protection of workers, community, environment and company assets; ability to identify and respond accordingly to work-related hazards.
Programmable Logic Controller (PLC): Knowledge of Programmable Logic Controller (PLC); ability to design, implement, and operate automated process controls.
Troubleshooting Technical Problems: Knowledge of troubleshooting approaches, tools and techniques; ability to anticipate, detect and resolve technical problems in a manufacturing environment.
Pass a Department of Transportation (DOT) drug screen and a physical fitness evaluation.
Clean Driving Record (this includes no moving violations within the last 12 months, no "2 point" violations within the last 3 years, and no DUIs within the last 7 years)
Candidate must successfully complete physical exam and obtain OGUK (offshore) certification by Solar-approved physician.
Be able to obtain a legal Transportation Worker's Identification Credential.
The selected applicant must live or relocate to the greater Houston area for this position

Nice To Haves

Level Working Knowledge: • Provides a quality of service that customers describe as excellent. • Resolves common customer problems. • Responds to unexpected customer requests with a sense of urgency and positive action. • Provides direct service to internal or external customers. • Documents customer complaints in a timely manner.
Level Basic Understanding: • Describes opportunities for taking initiative in the organization. • Cites examples of taking initiative in own personal or professional life. • Identifies types of environments that motivate or de-motivate initiative. • Explains how initiative is critical to success.
Level Basic Understanding: • Explains the value of a disciplined approach to problem solving. • Describes problem reporting and escalation practices. • Utilizes accepted procedures for problem analysis and resolution. • Identifies key aspects of problem-solving techniques used in own area.
Level Working Knowledge: • Installs and maintains basic mechanical components and equipment. • Generates regular maintenance reports to senior management. • Repairs or replace mechanical components based on diagnostic results. • Assists in the optimization of preventive maintenance procedures. • Performs mechanical testing activities for power supply machines.
Level Basic Understanding: • Identifies common measurement tools used to monitor and adjust equipment. • Understands the concept of equipment and human reliability. • Explains the basic elements of industrial machines. • Knows where to locate checklists and documentation for mechanical equipment in use.
Level Basic Understanding: • Describes the purpose and general content of a Material Safety Data Sheet. • Explains what constitutes safe and unsafe working conditions. • Identifies common types of hazards and associated adverse effects. • Cites examples of workplace injuries and current preventive measures.
Level Basic Understanding: • Cites examples of PLC associated control function applications. • Describes PLC concepts and features. • Discusses the key considerations and issues in the use of the programmable controller. • Explains the benefits and risks associated with the use of advanced control functions.
Level Basic Understanding: • Explains where to locate basic help facilities and troubleshooting guides. • Discusses basic concepts behind a systematic approach to solving technical problems. • Identifies available resources and support systems for troubleshooting. • Describes problem identification, reporting and escalation procedures.

Responsibilities

Use a variety of test equipment to diagnose and identify malfunctions and may refer to schematics and manufacturers' specifications that provide instructions on how to locate problems with guidance of experienced field service personnel and/or supervisor.
Under supervision use hand tools, gauges and instruments to analyze, repair or replace faulty parts.
Utilize digital tools and systems.
Observe and check for common causes of trouble, such as dirty or defective components, cleaning and lubricating equipment with guidance of experienced field service personnel and/or supervisor.
Under supervision perform routine installations and making adjustments to equipment as appropriate within normal procedures.