Field Service Rep I

Solar Turbines•Oakville, ON

10d•Onsite

About The Position

This position is for a Field Service Representative I at Solar Turbines Incorporated, a wholly owned subsidiary of Caterpillar Inc. The role involves installing, maintaining, and troubleshooting turbomachinery and package systems equipment at customer locations. Assignments include on-site preventive maintenance, inspection service work, call-out services, and commissioning activities. The Field Service Rep I will use various tools, parts, and technical diagrams, and will be guided by experienced field service personnel and/or a supervisor for diagnosing malfunctions, performing repairs, and making adjustments. The role requires extensive travel within Canada and the USA.

Requirements

Degree or equivalent experience desired
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Initiative: Being proactive and committing to action on self-identified job responsibilities and challenges; ability to seek out work and the drive to accomplish goals.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Mechanical Maintenance - Power Supply: Knowledge of machines used in power plant; ability to conduct preventive maintenance and repairs or replacements on faulty mechanical parts used in power plants.
Mechanical Maintenance (Oil and Gas): Knowledge of mechanical equipment and the preventive maintenance; ability to repair or replace faulty mechanical parts used in the exploration, production or refining of hydrocarbons.
Safety (Oil and Gas): Knowledge of procedures, practices, considerations and regulatory requirements for the safety and protection of workers, community, environment and company assets; ability to identify and respond accordingly to work-related hazards.
Programmable Logic Controller (PLC): Knowledge of Programmable Logic Controller (PLC); ability to design, implement, and operate automated process controls.
Troubleshooting Technical Problems: Knowledge of troubleshooting approaches, tools and techniques; ability to anticipate, detect and resolve technical problems in a manufacturing environment.
High school diploma, GED or equivalent
Willingness and ability to travel extensively 75-100% of the time within Canada and USA
Capable of a cross disciplined approach to the job
Ability to legally work in Canada and the United States
Must be located in, or willing to relocate to the greater Toronto or surrounding area
Clean Driving Record (this includes no moving violations within the last 12 months, no "2 point" violations within the last 3 years, and no DUI's within the last 7 years)

Responsibilities

Use a variety of test equipment to diagnose and identify malfunctions and may refer to schematics and manufacturers' specifications that provide instructions on how to locate problems with guidance of experienced field service personnel and/or supervisor.
Under supervision use hand tools, gauges and instruments to analyze, repair or replace faulty parts.
Utilize digital tools and systems.
Observe and check for common causes of trouble, such as dirty or defective components, cleaning and lubricating equipment with guidance of experienced field service personnel and/or supervisor.
Under supervision perform routine installations and making adjustments to equipment as appropriate within normal procedures.