Field Service Renewals Representative

Johnson Controls • Worcester, MA

4d • $59,000 - $88,000 • Onsite

About The Position

The Customer Care Representative is responsible for maintaining and growing sales within a defined customer base and geographical territory. In this role, you will build a customer-focused strategy that improves retention of preventative maintenance contracts, increases revenue per customer, and strengthens overall customer satisfaction.

How You Will Do It
Own outcomes with accountability by following through on commitments, working with integrity, and keeping safety at the center of every customer interaction.
Focus on what matters by staying close to each account, understanding customer priorities, and removing obstacles that may impact retention or renewal.
Improve every day by using customer feedback, performance data, and root-cause thinking to refine your approach and strengthen results.
Win as one team by collaborating closely with district operations and sharing clear updates that help the broader team serve customers better.
Use account knowledge to identify the right offer at the right time and qualify opportunities quickly.
Work with discipline, consistency, and a customer-first mindset to build trust across your territory.

Requirements

• High School Diploma.
• 2+ years of sales and/or customer service experience with a similar product, service, or industry.
• Excellent communication skills and the ability to quickly qualify opportunities.
• High degree of self-discipline and the ability to manage your work independently.
• Strong motivation, a success-driven mindset, and comfort working toward sales and retention goals.
• Ability to sell intangible services and explain value clearly to customers.
• Technical aptitude with Microsoft Office, Salesforce, Ace, and Report to Web.

Nice To Haves

• BA, BS, or a similar degree.
• Experience working with preventative maintenance contracts, service agreements, or recurring service models.
• Familiarity with customer retention, territory management, or account-based sales.
• Experience in a similar product, service, or industry environment.
• An independent, creative thinking style that helps you identify solutions and opportunities.

Responsibilities

• Maintain and grow sales within an assigned customer base and geographical territory.
• Manage retention activities within an assigned service agreement customer base.
• Serve as the primary point of contact for assigned customers and build strong ongoing relationships.
• Develop a detailed understanding of each account, including key decision makers, equipment, service contracts, and account history.
• Develop and execute customer-focused sales strategies to improve retention, customer satisfaction, and revenue growth.
• Deliver increased sales against an assigned quota.
• Partner with district operations to improve service delivery and support the customer experience.
• Report progress, activity, and performance metrics to operations and corporate teams on a weekly and monthly basis.

Benefits

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities With outstanding internal resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Company vehicle, Tools and Equipment to complete all jobs
• JCI Employee discount programs (The Loop by Perk Spot)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED