Field Service Quality Coordinator - Frac

Halliburton•Fort Lupton, CO

6d•Onsite

About The Position

We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the global energy industry.

Requirements

Requires a high school diploma or equivalent.
5+ years of operational or technical experience in Halliburton Product Service Line (PSL) is required.
Must have a current and valid driver's license and clean motor vehicle record.
Excellent written and verbal communication skills.
Must be able to travel to remote work site locations with field crews.
Strong organizational and planning abilities.
Capable of executing established HMS and PSL processes.

Nice To Haves

Service Coordinator or similar previous experience is highly recommended.
Microsoft Office Suite and SAP experience preferred.

Responsibilities

Drives service quality excellence, and customer satisfaction and provides guidance in Service Quality (SQ) matters to their employees.
Updates and maintains district & global SQ databases to ensure metrics are accurate for reporting purposes.
Provides SQ leadership by reviewing and reporting operational performance data, statistics, trends, and opportunities for execution improvement.
Monitors and reviews field performance assessments, customer surveys, voice of the customer, and Key Performance Indicators with leadership of the assigned area.
Champions the use of the quality management system in the designated area.
Investigates accidents, injuries, and incidents within assigned area with the appropriate department, manager, and counterpart.
Coordinates and assists with events and related investigation processes.
Performs follow-up activities on unplanned events and/or jobs and implements proactive solutions to prevent reoccurrence.
Arranges, participates, and monitors local SQ audits and occasional vendor audits.
Visits field, labs, shops, and other locations to review performance issues, identify knowledge gaps, and propose SQ improvement solutions.