Field Service Professional - Salinas, CA

NRG•Salinas, CA

6d•$25 - $28•Onsite

About The Position

Vivint Smart Home, an NRG-owned company, is hiring a Field Service Professional to install, service, and troubleshoot smart home technology while identifying opportunities to recommend and sell equipment upgrades and service enhancements. The role combines technical work with customer education and consultative sales. The professional evaluates customers’ homes, installs systems such as security cameras, smart locks, and home automation, and trains homeowners to use their systems. The position includes paid virtual and on-the-job training, ongoing coaching, and opportunities for career growth. It follows a four-day, 4/10 schedule that includes Saturdays. Employees receive a take-home company vehicle and gas card for work use, with paid drive time to and from appointments. Vivint provides tools, a cell phone, a tablet, and required paid licensing. The role requires frequent physical activity, including ladder use, carrying equipment, outdoor work in varying weather, and entering attics with high temperatures and restricted openings. Employees conduct a safety assessment at each home. PTO cannot be used during the first 90 days.

Requirements

Valid driver's license and satisfactory driving record.
Ability to pass post-offer background screening and licensing requirements in accordance with applicable laws.
Ability to safely perform the listed essential job functions, with or without reasonable accommodation.
Ability to climb and descend extension and step ladders repeatedly while carrying tools and equipment.
Ability to lift, carry, and maneuver up to 50 pounds frequently.
Ability to work outdoors in varying weather conditions, including heat and cold.
Ability to enter and work in attics, including hot spaces and small openings, and to crawl, kneel, crouch, or work in awkward postures for up to 60 minutes at a time.
Ability to maintain three points of contact when navigating or traversing trusses without stepping on drywall between trusses.
Ability to stand for extended periods and perform computer and telephone work while seated as needed.
Ability to perform outdoor work where bee stings are possible.
Ability to build rapport and trust with diverse customers and act with integrity.

Nice To Haves

Experience in retail, business-to-consumer sales, insurance, or service-based sales.
Experience in cable or satellite installation, pest control, construction, or solar industries.

Responsibilities

Install, service, and troubleshoot security cameras, smart locks, and home automation systems.
Evaluate customer homes and recommend and sell equipment upgrades or service enhancements on-site.
Train homeowners to use their new smart home systems.
Conduct a safety assessment at every home.
Operate a company vehicle repeatedly.

Benefits

Competitive hourly base pay plus uncapped commission and performance incentives.
Paid virtual and on-the-job training, ongoing coaching, and support.
Take-home company vehicle and gas card for work use.
Paid drive time to and from appointments.
Four-day work week on a 4/10 schedule, including Saturdays.
Tools, a cell phone, and a tablet provided.
Paid licensing required for job duties.
Ten paid holidays.
Two weeks of paid time off, subject to the restriction that PTO cannot be used during the first 90 days.
401(k) with a 6% company match.
Employee Stock Purchase Program.
Employee pricing on Smart Home equipment.
Opportunity to earn a yearly company-paid incentive trip for the employee and one guest.
May be eligible for medical, vision, dental, and flexible spending account benefits.
May receive annual bonus, short- and long-term incentives, and program-specific awards.