Field Service Productivity Coordinator

Applied Materials • Malta, NY

1d • Onsite

About The Position

The Field Service Productivity Coordinator is a salaried, B‑Band individual contributor responsible for end‑to‑end execution and coordination of CE operational support activities that directly enable service readiness, equipment uptime, and customer satisfaction. This role operates with moderate autonomy, applies established CE processes and BKMs, and partners cross‑functionally to ensure operational discipline, KPI performance, and audit‑ready execution across assigned customers or sites. The role has measurable impact on service efficiency, cost, quality compliance, and customer commitments, and serves as an operational interface between CE, Supply Chain, Quality, Finance, Training, and Customer stakeholders.

Requirements

• Experience in field service operations, CE support, logistics, or semiconductor equipment environments.
• Business or Technical Degree preferred.
• Strong organizational skills with ability to manage multiple priorities.
• Effective written and verbal communication skills.
• Proficiency with service management, workflow, or enterprise systems.

Nice To Haves

• Experience supporting Customer Engineers or Field Service Engineers.
• Knowledge of materials logistics, RMAs, TES, and Service Order workflows.
• Familiarity with Applied Materials CE processes, BKMs, and terminology.
• Experience with operations KPI tracking and continuous improvement.

Responsibilities

• Own coordination and execution of Service Orders (SO), Return‑to‑Stock (RTS), Temporary Engineering Stock (TES), and parts disposition activities in alignment with CE and Supply Chain processes.
• Ensure material accuracy, availability, and tooling readiness to support planned and unplanned maintenance.
• Partner with Spares Planners, FSO, and CE Leadership to resolve parts escalations and improve materials flow.
• Maintain onsite CE tooling and spares inventories, including weekly stocking reviews focused on high‑failure and long‑lead parts.
• Own and maintain operational KPIs (e.g., SO cycle time, IWN quality, materials aging, training compliance, productivity indicators).
• Develop and maintain standard tracking mechanisms, dashboards, and reports to support management reviews and operating rhythms.
• Analyze trends, identify risks or gaps, and drive standard countermeasures in coordination with CE leadership.
• Track corrective actions to closure and support continuous improvement initiatives.
• Provide coordination support for timecard accuracy, scheduling alignment, and vacation planning to ensure coverage and productivity.
• Create and maintain job aids, templates, and standardized tools that improve technician efficiency and reduce administrative burden.
• Identify workflow inefficiencies and support improvement actions that reduce cycle time and rework.
• Maintain SOPs, BKMs, and CE support documentation to ensure consistency and readiness.
• Support onboarding and training compliance tracking, including skill progression and system access.
• Provide structured feedback from quality checks, field execution, and materials issues to inform CE training plans.
• Coordinate interview logistics and onboarding execution for new hires.
• Execute quality checks on IWN documentation, SO compliance, and parts handling accuracy.
• Support CE Management in implementing corrective actions aligned with safety, equipment, and BKM standards.
• Maintain audit‑ready operations; conduct and support ARK verifications.
• Reinforce compliance with global service expectations and site standards.
• Prepare operational summaries, metrics, and documentation for customer visits, audits, and operational reviews.
• Support customer‑facing readiness and clear communication during on‑site engagements.
• Capture customer feedback and coordinate follow‑up actions with cross‑functional partners.
• Own and maintain IWN updates, iCapability Plus approvals, and scheduling coordination.
• Administer Service Orders (creation, correction, closure).
• Manage TES workflows, parts returns, and disposition activities.
• Coordinate WIP, WDRs, and OnDemand billing in partnership with Finance.
• Maintain install base accuracy (tool ownership, CE Lead, configuration, location).

Benefits

• Supportive work culture that encourages learning, development, and career growth.
• Opportunities to take on challenges and drive innovative solutions.
• Empowerment to push boundaries and learn every day.
• Programs and support for personal and professional growth.
• Care for employees at work, at home, or wherever they may go.
• Comprehensive benefits package.
• Potential eligibility for other forms of compensation such as participation in a bonus and a stock award program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree