Field Service Power Generation Technician

Cummins•Lafayette, LA

4d•$5,000•Onsite

About The Position

We are looking for a talented Field Service Power Generation Technician - Level II to join our team specializing in Power Generation in Lafayette, LA. In this role, you will make an impact by completing preventative maintenance and/or basic repair activities on generators or components at the customer site with minimal direction. You will engage with customers in a courteous and professional manner, applying the use of specialized tools and following documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools. You will also complete required documentation, such as service worksheets, timesheets, and warranty claims via handwritten forms or business system input screens, and complete training in line with skill and business requirements. You will adhere to all relevant Health, Safety & Environmental policies, procedures, and legislation and report any issues/incidents to your supervisor.

Requirements

Basic level field service work experience.
Intermediate level knowledge of and/or experience with of power generation products.
High Voltage/ Low Voltage experience.
Customer service experience.
A current valid license is required for this role.
This role requires a 5 year motor vehicle report, free from major violations.
This role requires applicant to pass a Department of Transportation (DOT) physical.
3 years driving experience.
This role is subject to Department of Transportation (DOT) driving regulations including Hours of Service and Electronic Log Booking Device use.
Federal law requires operators of commercial vehicles to be 21 years of age or older, applicant must be 21 years of age.

Nice To Haves

Apprentice Certified Power Generation/ Electrical Technician
Vocational diploma from relevant technical institution
Current relevant electrical certification
Being a good team member and able to work well with different personality types.
Able to manage difficult stressful situations with customers, as emergency service often involves high emotional situations.
Able to manage constructive feedback and receive coaching with a positive attitude.
Understanding the demands of emergency services means some unexpected overtime on a fairly regular basis, due to outage events, and being able to adjust to on-call rotation coverages.

Responsibilities

Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.
Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field.
Escalates unresolved issues to product specialists / Supervisor.
Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review of repair plans, parts lists, etc.
Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Completes training in line with skill and business requirements.
Maintains service vehicle and tools for cleanliness and proper operation.
Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.