Field Service Mechanical Technician - PHX

Industrial Electric Manufacturing•Phoenix, AZ

About The Position

The Field Service Mechanical Technician installs, maintains, inspects, troubleshoots, and commissions busway systems and mechanical installations at customer sites. The position supports corrective field actions for quality improvement, manufacturing remediation, and warranty work, and helps commission and start up IEM equipment, including components and subassemblies, primarily in data centers and industrial applications. The technician works with mechanical field service teams and collaborates with engineering, project management, manufacturing, sales, field personnel, and customers to ensure installations meet specifications, industry standards, OEM guidelines, and safety requirements. The role includes reporting on project milestones, service activities, findings, and follow-up actions; preparing service and closeout documentation; and coordinating materials, schedules, resources, and resolution of product or commissioning issues. The technician also supports training of field service team members and contributes to field process improvements. The position has no direct supervisory responsibilities. Work takes place in a combination of office settings and field or site locations. Extensive travel of up to 80% may be required to IEM manufacturing facilities, regional field offices, and vendor sites.

Requirements

Associate or bachelor’s degree in electrical or mechanical engineering, or related field experience.
At least 1 year of experience in field service, electrical busway, or mechanical systems.
Strong understanding of busway systems, electrical codes, electrical-mechanical systems, and troubleshooting techniques.
Ability to read and interpret electrical and mechanical drawings, schematics, blueprints, and mechanical assembly drawings.
Proficiency with hand and power tools and a solid understanding of safety protocols.
Strong communication and customer service skills and ability to work collaboratively with project teams, sales, engineering, stakeholders, and customers.
Ability to lift and carry up to 50 pounds.
Ability to travel extensively, up to 80% as required.
Ability to interpret, analyze, and research information; handle multiple tasks simultaneously; troubleshoot complex electrical and mechanical issues; coordinate field activities; and manage competing priorities in a fast-paced environment.

Nice To Haves

Experience with an OEM.
Proficiency in report writing and Microsoft Word, Excel, PowerPoint, and Outlook.
IEM employee training experience and ability to implement field process improvements.
Experience with electrical testing equipment, including multimeters and insulation resistance testers.
OEM certification in busway systems or mechanical installations.
Knowledge of NFPA, NEC, and other relevant standards for electrical and mechanical installations.

Responsibilities

Install, inspect, and commission electrical busway systems and mechanical components at customer sites.
Work with mechanical field service teams to ensure work is performed safely, efficiently, and in accordance with specifications, industry standards, and OEM guidelines.
Report project milestones and goals to coordinate project timelines and logistics.
Troubleshoot, diagnose, and repair electrical and mechanical systems onsite.
Participate in corrective field actions related to quality improvement, manufacturing remediation, and warranty items.
Assist with commissioning and startup of IEM equipment, including installation of components and subassemblies.
Maintain accurate reports on installations, inspections, service activities, and follow-up actions.
Ensure compliance with health, safety, and environmental regulations during installation and service work.
Support on-the-job training of field service technicians and service team members by providing technical mechanical guidance and reinforcing IEM quality standards.
Stay current with advancements in busway and mechanical systems and contribute to field process improvements.
Collaborate with engineering and project management teams to resolve design, installation, and operational issues.
Install and modify electrical or mechanical components and subassemblies, including panelboard interiors, circuit breakers, bus bars, switchgear section doors and subpanels, metering components, power cabling, and control wiring.
Provide technical support to field service management and commercial sales teams on installation questions within the technician’s expertise, and refer issues requiring further technical direction to the Mechanical Lead.
Confirm schematics are correct and required materials are available before arriving onsite.
Coordinate with technical project managers and manufacturing facilities to resolve product or commissioning issues identified by IEM or reported by customers; identify additional field resources and replacement parts needed.
Prepare and distribute complete service reports, project closeout paperwork, and other required documentation.
Prepare and submit customer field trip service and startup reports weekly for review and recordkeeping.
Perform other duties as assigned by management.