Field Service Mechanical Technician - DFW

Industrial Electric Manufacturing•Dallas, TX

About The Position

The Field Service Mechanical Technician installs, maintains, and troubleshoots busway systems and mechanical installations at customer sites. The role participates in corrective field actions involving quality improvement, manufacturing remediation, and warranty work, and assists with commissioning and startup of IEM equipment, primarily for data center and industrial applications. The technician works with field service teams to complete work safely and in accordance with specifications, industry standards, and OEM guidelines. The position also coordinates with engineering, project management, manufacturing, sales, field personnel, and customers to address product, installation, commissioning, and operational issues. It has no direct supervisory responsibilities, but supports on-the-job training and provides technical mechanical guidance to field service team members. Work is performed in a combination of office and field/site settings. Extensive travel, up to 80%, may be required to IEM manufacturing facilities, regional field offices, and vendor sites. The role involves sitting approximately 30% of the time and walking or standing approximately 70%, lifting and carrying up to 50 pounds, prolonged computer use and close visual attention, and managing multiple tasks while troubleshooting complex issues in a fast-paced environment.

Requirements

Associate or bachelor’s degree in electrical or mechanical engineering, or related field experience.
At least 1 year of experience in field service, electrical busway, or mechanical systems.
Strong understanding of busway systems, electrical codes, electrical-mechanical systems, and troubleshooting techniques.
Ability to read and interpret electrical and mechanical drawings, schematics, blueprints, and mechanical assembly drawings.
Proficiency with hand and power tools and a solid understanding of safety protocols.
Strong communication and customer service skills and ability to work collaboratively with project teams, sales, engineering, stakeholders, and customers.
Ability to lift and carry up to 50 pounds.
Ability to travel extensively, up to 80%, as required.
Ability to interpret, analyze, research, and handle multiple tasks simultaneously, troubleshoot complex electrical and mechanical issues, coordinate field activities, and manage competing priorities.

Nice To Haves

Experience with an OEM.
Proficiency in report writing and Microsoft Word, Excel, PowerPoint, and Outlook.
IEM employee training experience and ability to implement field process improvements.
Experience with electrical testing equipment, including multimeters and insulation resistance testers.
OEM certification in busway systems or mechanical installations.
Knowledge of NFPA, NEC, and other relevant standards for electrical and mechanical installations.

Responsibilities

Install, inspect, and commission electrical busway systems and mechanical components at customer sites.
Work as part of mechanical field service teams to ensure work is safe, efficient, and compliant with specifications, industry standards, and OEM guidelines.
Report project milestones and goals to coordinate project timelines and logistics.
Troubleshoot, diagnose, and repair electrical and mechanical systems onsite.
Participate in corrective field actions related to quality improvement, manufacturing remediation, and warranty items.
Assist with commissioning and startup of IEM equipment, including installation of components and subassemblies.
Maintain accurate records of installations, inspections, service activities, and follow-up actions.
Ensure compliance with health, safety, and environmental regulations during installation and service work.
Support on-the-job training of field service technicians and team members by providing technical mechanical guidance and reinforcing IEM quality standards.
Keep current with advancements in busway and mechanical systems and contribute to field process improvements.
Collaborate with engineering and project management teams to resolve design, installation, and operational issues.
Install and modify electrical or mechanical components and subassemblies, including panelboard interiors, circuit breakers, bus bars, switchgear section doors and subpanels, metering components, power cabling, and control wiring.
Provide technical support to field service management and commercial sales teams, answering installation questions within the technician’s expertise and referring issues requiring additional direction to the Mechanical Lead.
Confirm schematics are correct and required materials are available before arriving onsite.
Coordinate with technical project managers and manufacturing facilities to resolve product or commissioning issues identified by IEM or customers, and identify additional field resources and replacement parts needed.
Prepare and distribute complete service reports, project closeout paperwork, and other required documentation.
Prepare and submit customer field trip service and startup reports weekly for review and recordkeeping.
Perform other duties as assigned by management.