Field Service Mechanical Technician - IAD

Industrial Electric Manufacturing•Ashburn, VA

About The Position

The Field Service Mechanical Technician installs, maintains, inspects, commissions, and troubleshoots busway systems and mechanical installations at customer sites. The role supports corrective field actions related to quality improvement, manufacturing remediation, and warranty work, and assists with commissioning and startup of IEM equipment, components, and subassemblies, primarily in data centers and industrial applications. Working with mechanical field service teams, the technician performs work safely and in accordance with specifications, industry standards, and OEM guidelines. The position coordinates project milestones, materials, schedules, and logistics; collaborates with engineering, project management, manufacturing, sales, field teams, and customers to resolve issues; and maintains service reports and project closeout documentation. The role also provides technical guidance and on-the-job support to field service technicians and team members, while referring matters requiring further direction to the Mechanical Lead. Work takes place in a combination of office settings and field or site locations. Extensive travel, up to 80%, may be required to IEM manufacturing facilities, regional field offices, and vendor sites. The position has no direct supervisory responsibilities.

Requirements

Associate or bachelor’s degree in electrical or mechanical engineering, or related field experience.
At least 1 year of experience in field service, electrical busway, or mechanical systems.
Strong understanding of busway systems, electrical codes, electrical-mechanical systems, and troubleshooting techniques.
Ability to read and interpret electrical and mechanical drawings, schematics, blueprints, and mechanical assembly drawings.
Proficiency with hand and power tools and a solid understanding of safety protocols.
Strong communication and customer service skills, with the ability to work collaboratively with project teams, sales, engineering, stakeholders, and customers.
Ability to lift and carry up to 50 pounds.
Ability to interpret, analyze, research, and handle multiple tasks simultaneously, troubleshoot complex electrical and mechanical issues, coordinate field activities, and manage competing priorities.
Ability to travel extensively, up to 80%, as required.
Ability to perform duties in office settings and field or site locations.

Nice To Haves

Experience with an OEM.
Proficiency in report writing and Microsoft Word, Excel, PowerPoint, and Outlook.
IEM employee training experience and ability to implement field process improvements.
Experience with electrical testing equipment, including multimeters and insulation resistance testers.
OEM certification in busway systems or mechanical installations.
Knowledge of NFPA, NEC, and other relevant standards for electrical and mechanical installations.

Responsibilities

Install, inspect, and commission electrical busway systems and mechanical components at customer sites.
Work with mechanical field service teams to perform work safely, efficiently, and in accordance with specifications, industry standards, and OEM guidelines.
Report project milestones and goals to coordinate project timelines and logistics.
Troubleshoot, diagnose, and repair electrical and mechanical systems onsite.
Participate in corrective field actions related to quality improvement, manufacturing remediation, and warranty items.
Assist with commissioning and startup of IEM equipment, including installing components and subassemblies.
Maintain accurate records of installations, inspections, service activities, and follow-up actions.
Ensure compliance with health, safety, and environmental regulations during installation and service activities.
Support on-the-job training for field service technicians and team members, offering technical mechanical guidance and reinforcing IEM quality standards.
Stay current with developments in busway and mechanical systems and contribute to field process improvements.
Collaborate with engineering and project management teams to resolve design, installation, and operational issues.
Install and modify electrical or mechanical components and subassemblies, including panelboard interiors, circuit breakers, bus bars, switchgear section doors and subpanels, metering components, power cabling, and control wiring.
Provide technical support to field service management and commercial sales teams on installation questions within the technician’s expertise; refer issues requiring additional direction to the Mechanical Lead.
Confirm schematics are correct and required materials are available before traveling onsite.
Coordinate with technical project managers and manufacturing facilities to resolve product or commissioning issues identified by IEM or customers, and identify additional field resources and replacement parts needed.
Prepare and distribute service reports, project closeout paperwork, and other required documentation.
Prepare and submit customer field trip service and startup reports weekly for review and recordkeeping.
Perform other duties as assigned by management.