Field Service Mechanic

Trident Machine Tools • Lebanon, PA

28d

About The Position

Morris Group, Inc. is a third-generation, family-owned machine tool distribution network serving manufacturers of precision machined parts. Haas Factory Outlet Trident, an exclusive distributor for Haas Automation CNC machine tools and rotary products, is seeking a team-oriented and ambitious CNC Field Service Technician for its Massachusetts territory. The role involves traveling to customer sites to install, troubleshoot, repair, and maintain machine tool equipment and controls; researching machine issues; documenting service work; performing preventative maintenance; and providing after-sales technical support and training. The technician is expected to maintain in-depth knowledge of the machine tool industry and the company’s represented product lines. Flexible hours and frequent travel throughout New England are required.

Requirements

• Self-motivated, positive attitude, and willingness to learn complex tasks through on-the-job training and supporting documents.
• Experience in mechanical or electrical repair of diesel engines, generators, automotive equipment, industrial machinery, HVAC, EDM, laser, waterjet, or CNC machine tools.
• Intermediate to sophisticated proficiency in Microsoft Office Suite.
• Ability to read and interpret drawings and schematics.
• Excellent customer service, technical, communication, and presentation skills.
• Ability to meet the physical requirements of the job.
• Flexible hours and frequent travel, including driving throughout the New England regional territory.

Nice To Haves

• Haas CNC repair background.

Responsibilities

• Travel to customer sites to install, troubleshoot, repair, and maintain machine tool equipment and controls.
• Use machine tool manuals, technical documents, and internal and vendor resources to research machine issues.
• Complete and submit accurate documentation to the office and customer concerning machine issues, repairs, and installations.
• Promote and perform preventative maintenance on customer machine tool equipment.
• Conduct after-sales technical support and training.
• Maintain in-depth knowledge of the machine tool industry and company product lines.
• Perform related duties as required.

Benefits

• Competitive starting salary.
• Comprehensive health benefits, including a zero-premium medical plan, vision and dental coverage, and company-paid life insurance.
• Paid time off, starting with 23 paid days in the first year.
• 10 company-paid holidays.
• 401(k) retirement plan with company contribution.
• Tuition reimbursement.
• Employee appreciation events and perks.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed