Field Service Manager

Panasonic•Dallas, TX

1d•Onsite

About The Position

This position is responsible for the oversight of service operations within a district. Responsibilities include leadership and development of field service technicians, support of the acquisition process, in addition to customer maintenance and growth. The Mobile Field Service Manager is responsible for service execution through leading a team of service technicians towards the achievement of operational objectives.

Requirements

High School Diploma or equivalent combination of education and experience.
Five years of related experience and/or training.
Ability to successfully manage multiple, competing priorities/tasks in a fast-paced environment.
Strong communication skills, verbal and written.
Strong organizational, time management skills.
Intermediate to advanced proficiency in Microsoft Office Suite.
Valid driver’s license and safe driving record.
Travel within region as required.

Nice To Haves

Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred.
Strong leadership and business acumen preferred.

Responsibilities

Responsible for overall operations of specific Service Team(s) including execution of contracts, emergency service, quoted work renewals, warranty and change requests.
Responsible for sourcing, securing, and maintaining customer relationships within a specific district.
Assist the Area Service Manager in the development of forecasts, cost-savings opportunities, and areas of risk and/or exposure.
Assist the Area Service Manager in the creation, review, and validation of customer contracts and estimates.
Assist the Area Service Manager in the assessment of department manpower needs and supports the talent acquisition process of Service Technician position(s), including recruitment, candidate selection, and letters of offer.
Conduct performance appraisals for assigned Service Technicians, in addition to recommending merit increase, promotions, training, as well as the facilitation of disciplinary action and dismissal.
Demonstrate, adhere, and enforce all workplace safety policies including OSHA and any other applicable regulations or legislative requirements.
Facilitate and support all branch-level safety processes, including prevention, investigation, reporting, training, and any corrective action initiatives.
Supports the customer billing and collection processes as required.
Additional responsibilities as assigned.