Field Service Manager

Crown Lift Trucks ULC • Quebec, QC

110d • Onsite

About The Position

Crown Lift Trucks is the premier material handling dealer in Canada, operating eight full-service branches in Ontario and Quebec. We are a leader in the industry and a one-stop shop for all material handling needs, offering complete service solutions including maintenance programs, parts supply, and training. We are currently hiring a Field Service Manager to join our growing team.

Requirements

• High school diploma.
• Valid driver’s license.
• Excellent leadership skills.
• Great organizational, customer service, communication, and interpersonal skills.
• Computer knowledge including MS Word, Excel, PowerPoint, and Outlook.
• Criminal reference check required.

Nice To Haves

• 2-5 years of Material Handling industry experience preferred.
• Technical background preferred.

Responsibilities

• Actively pursue new business and following up on leads for new service business.
• Prepare customer service repair quotes and obtain customer approval. Provide customers with maintenance cost reports as needed.
• Handle customer and service complaints and issues related to service work. Maintain good customer relations.
• Direct and manage technicians assigned to the field. Review technicians’ paperwork and timecards.
• Train and oversee the Technicians in proper safety practices for servicing and operating equipment including a company vehicle. Oversee inspection, diagnosis, troubleshooting, and repair of lift trucks and other equipment.
• Communicate with branch management and other branch personnel on field service work status.
• Participate in recruiting and interviewing activities.
• Perform employee performance reviews.
• Work with people services department and management on disciplinary actions
• Administer Crown’s goals and policies through regularly scheduled service/safety meetings.
• Maintain paper flow, records, and reports as needed for efficient operation of the department. Coordinate and follow through on factory service requests, tests, and field modifications.
• Assist accounts receivable staff with past due service accounts.
• Oversee the maintenance of the service vehicles, tools, and equipment.
• Complete all training as required.
• Perform other duties as assigned.

Benefits

• Vehicle allowance
• Comprehensive benefits such as: medical insurance, dental, vision, long term/short term disability, life insurance, and more
• Pension plan
• Company provided cellphone
• Opportunities for advancement and ongoing professional development
• State-of-the-art training facilities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED