Onsite Field Service Manager

Canon U.S.A., Inc.•Coppell, TX

2d•$61,800 - $92,520•Onsite

About The Position

Canon USA is seeking a Field Service Manager to lead a team of technical Digital Service Specialists. This role involves overseeing the servicing and support of Canon's hardware and software technology-based solutions, including document management solutions. The manager will be responsible for selecting, hiring, training, and developing technical representatives, resolving customer issues effectively, managing warehousing and inventory processes, and ensuring the team stays updated on new technologies in a constantly evolving industry.

Requirements

Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management of typically two or more regular full-time employees.
Service management experience in the technology industry.
Hands-on field technical experience with a vast knowledge of digital and electromechanical technology.
Strong communication skills including the desire to develop and lead a team.
Excellent time management skills.

Nice To Haves

Knowledge of Internet, Microsoft Office, Lotus Notes, and Oracle is preferred.

Responsibilities

Oversee a team that services and supports specific business system products and services within a territory and/or an assigned account list, including hardware, document management solutions, and related software.
Select, hire, train, and develop current and new technical representatives.
Address and resolve customer issues in a time-effective manner to achieve total customer satisfaction.
Manage the warehousing process as it relates to merchandise and inventory.
Oversee the development and education of the team regarding new technology in an evolving industry.