Field Service Manager
About The Position
ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE). ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets. This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email [email protected]. Job Summary The Field Service Manager provides leadership/direction for a group of field technicians responsible for installing, maintaining, and repairing commercial kitchen equipment across customer locations. This role ensures high‑quality service delivery, operational efficiency, and strong customer relationships. The manager provides technical guidance, oversees daily scheduling, and drives a culture of safety, accountability, and continuous improvement.
Requirements
- Experience managing technicians or leading service teams in commercial kitchen equipment, HVAC/R, or related technical fields.
- Strong technical troubleshooting skills and familiarity with commercial kitchen equipment.
- Ability to lead, coach, and develop a field based team.
- Strong communication, customer service, and organizational skills.
- Commitment to safety, quality, and operational excellence.
- Must have a valid driver's license.
- Exhibits initiative, responsibility, flexibility, and leadership.
- Ability to multi-task and establish priorities.
Responsibilities
- Lead, schedule, and support technicians performing installation, maintenance, and repair of commercial kitchen equipment.
- Provide hands on technical solution-based guidance for complex service issues and ensure high quality workmanship.
- Oversee preventive maintenance programs and verify compliance with manufacturers, company policies, and safety standards.
- Coordinate with clients, vendors, and internal teams to manage service requests, parts needs, and escalations.
- Ensures accurate and timely completion of work orders, service reports, technician timekeeping, and invoicing documentation.
- Ensures that productivity and staffing is appropriate to achieve results as outlined by Operations Director
- Determines material and manpower requirements.
- Manage inventory of parts, materials, and consumables; verify usage, monitor stock levels, and support replenishment.
- Controls expenses within the scope of responsibility.
- Adheres to purchasing programs with approved vendor agreements.
- Oversee proper care, organization, and accountability of technician tools and equipment.
- Optimize service van utilization, including vehicle organization, parts stocking, safety compliance, and efficient routing.
- Complies with Holman’s vehicle program.
- Maintain safe work practices across field and shop environments; enforce OSHA and company safety standards.
- Respond to urgent service needs and assist with after hours or high priority situations as required.
- Participate in hiring, training, coaching, and performance evaluations for technicians.
- Monitor labor and material costs and support adherence to budget expectations.
Benefits
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
- Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
