Field Service Manager
Dead River Company•Auburn, ME
•Onsite
About The Position
The Field Service Manager supervises the installation and repair of heating equipment to ensure a high level of customer satisfaction while ensuring an efficient and profitable operation. This role involves managing service technicians, ensuring proper training and development, hiring and performance evaluation, staying updated on industry technology, inspecting work quality, resolving customer complaints, and overseeing vehicle maintenance. The position also requires providing cost estimates for installations and performing other related duties as assigned.
Requirements
- Two to four years of supervisory experience is preferred.
- Prior working knowledge of the petroleum industry is required.
- Leadership skills and a desire to lead
- Strong communication and interpersonal skills
- Focused on customer service
- Technical, mechanical and analytical (troubleshooting) skills
- Ability to work independently and in a dynamic environment
- Dependability
- Flexibility
- Delegation and follow-up skills with an emphasis on quality control
- Ability and interest in training others
- A high school diploma is required.
- Master Oil Burner License
- CETP propane certification.
Responsibilities
- Assumes responsibility for the overall performance and management of the service technicians, ensuring work assignments are completed correctly and efficiently.
- Assures proper training and development of human resources in the service department to provide quality service and retain a skilled workforce.
- Hires and terminates service technicians (with the District Manager), evaluates performance, and maintains written performance documentation.
- Keeps abreast of technological improvements and/or changes relating to the petroleum equipment industry.
- Inspects the work of service technicians for quality control and provides guidance.
- Reconciles customer complaints and ensures proper resolution.
- Assumes responsibility for the maintenance of service department vehicles and coordinates maintenance requirements.
- Ensures that service technicians maintain vehicle cleanliness and inventory.
- Provides cost estimates for internal parts and labor on equipment installations.
- Determines labor hours required and prepares labor cost reports for sales personnel.
- Assists with service department scheduling to balance emergencies, customer service, and budgetary considerations.
- Oversees the safe use of company service vehicles and all aspects of service technician safety, including PPE, lifting, hazardous materials, and general safety awareness.
Benefits
- Health Insurance – Premiums as low as $6 for full time employees!
- Dental insurance and Vision Insurance
- Company Provided Life insurance, Short-term and Long-Term disability
- 401(k) plan with company match
- Paid time off and 10 paid holidays
- Tuition Reimbursement for employees and Scholarships and grant for employee’s children
- Discounts on our products and services
- Work uniform, boot, and prescription safety glasses allowance
- Paid Training at our State-of-the-art institute
- Opportunity for growth!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
