Field Service Manager
About The Position
Stannah is a proud leader in the global lift market, focused on the future and committed to keeping our products at the forefront of safety and innovation. We continue to evolve to meet the changing demands of the world around us. As Field Service Manager, you’ll lead the delivery of the Branch Business Plan—overseeing PPM performance, LOLER defect management, call‑out responsiveness, first‑time fix rates and overall margin contribution. You’ll champion our company values and ensure our service delivery consistently reflects our commitment to quality and operational excellence. You’ll manage and support our Field workforce and subcontractors, with Health and Safety, people development, customer satisfaction, operational efficiency and risk management at the core of your approach. Strong communication skills are essential, as you’ll work closely with colleagues across all levels of the organisation and convey complex technical information clearly and confidently. This is a great opportunity for an experienced Engineer ready to step into a management role or an experienced manger to inspire a team to deliver exceptional service aligned with our values and safety standards. The successful candidate will be based at our Bristol Service Branch, with travel across the region expected, so a full UK driving licence is essential.
Requirements
- Previous experience working within the lift industry or similar service industry with transferable skills is essential
- A full UK driving licence is essential.
Nice To Haves
- Relevant technical or management qualifications would be desirable
- NVQ Level 3 Lift Engineering would be desirable
Responsibilities
- Efficiently plan Engineers workloads
- Manage absence, performance, and appraisals for the team.
- Ensure compliance with all Health and Safety procedures.
- Conduct risk assessments and method statements
- Carry out regular site monitoring
- Maintain relationships with customers, addressing any queries and complaints
- Maintain credit control logs and CRM
Benefits
- Market Aligned Salary, paid on a monthly basis
- Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
- 25 days holiday, plus bank holidays
- Holiday scheme to buy extra days’ annual leave
- Pension Scheme. Matched contribution/salary sacrifice
- SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
- Life Assurance Scheme
- Long Service award scheme, with holiday benefit
- Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
- Employee Assistance Programme. A workplace initiative to support and enhance well-being
- Enhanced maternity and paternity provision
- Car allowance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
