Field Service Manager

Federal Mfg•Alexandria, MN

90d•$90,000 - $130,000•Onsite

About The Position

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist—whatever drives you. At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey. As the Field Service Manager for Brenton, you will contribute to the success of the company by leading the field service team, while combining your technical expertise and interpersonal skills to provide our clients with best-in-class service. The position is located in our Alexandria, MN office.

Requirements

Five+ years of combined experience in field service and customer service.
Proven track record of exceeding business goals and metrics.
Ability to professionally represent the company via physical, written, and oral communication.
Must possess top-level business management, interpersonal and facilitation skills.
Proficient Computer Skills; Salesforce, ERP (Syteline), AutoCAD, Microsoft Office Applications.
Computer literacy, esp. with MS Office

Nice To Haves

Four-year degree in Sales, Engineering, or Business highly desired.
Experience leading a team of traveling technicians preferred
Knowledge of industry and applications preferred

Responsibilities

Team Leadership and Supervision – Hiring, training, coaching and evaluating technical field service team members to ensure high performance, productivity and compliance with company policies.
Technical Leadership and Ownership – Owns all customer/site technical issues and operational execution related to the equipment/customer from installation to life span of equipment
Customer Service Standards - Enhancing a world class, customer centric service culture throughout the team.
Sales and Revenue Goals – Driving aftermarket service sales to meet or exceed established revenue and margin targets while aligning with overall business goals and expectations.
Process Improvement – Identifying and implementing improvements in workflow, processes, and divisional and corporate strategic initiatives.
Reporting and Analytics – Monitoring key performance indicators (KPIs), analyzing customer and component trends, and creating action from that data to drive targeted growth. PDCA and problem-solving methodology is critical for success.
Ensuring efficient and accurate use of business systems, acting as the subject matter expert and primary trainer for team members.
Backfilling team responsibilities when appropriate and necessary to maintain customer responsiveness and service continuity.
Managing multiple projects simultaneously while maintaining attention to detail and prioritizing effectively.