Field Service Manager
About The Position
The Field Service Manager provides leadership and manages the overall direction of the Field Service Technician team to ensure 100% customer satisfaction. We are looking for a leader with strong problem-solving abilities, excellent interpersonal skills, and a customer service focus. As a Field Service Manager you will be responsible for 8-12 technicians who you will be directing, coaching, and developing technicians to create a high-performing team that delivers the best customer service possible. This highly rewarding position offers a very competitive starting salary plus the opportunity to earn generous bonuses based on the performance of your team. We provide free DISH programming, paid training, and incredible opportunities for advancement.
Requirements
- A strong competency in leading, developing, mentoring, and coaching
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
- Ability to obtain an elevated understanding of processes, procedures, and responsibilities performed by direct reports
- Ability to write reports and correspondence
- Excellent presentation, facilitation, and communication skills
- Ability to frequently lift and/or move up to 75 pounds, work in small spaces and/or in all climates, and safely operate a motor vehicle
- Ability to climb a 40 Ft. ladder safely. Employee, including any tools or equipment that is carried, must be able to remain within the weight requirements of either the 300-pound ladder or the 375-pound ladder (the fall protection equipment capacity is 310 pounds and the tools are 40 pounds)
- Visa sponsorship not available for this role
Responsibilities
- Supporting new employees through training and future development
- Demonstrating and coaching behaviors that ensure quality customer service
- Training existing Installers/Technicians on changing processes, procedures, and technologies
- Conducting on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards
- Improving team and individual performance by working hands-on alongside the technicians
- Managing fleet-related processes including vehicle maintenance and upkeep
- Addressing escalated customer and/or employee issues
Benefits
- flexible spending accounts
- HSA
- a 401(k) Plan with company match
- ESPP
- career opportunities
- a flexible time away plan
- free DISH programming
- paid training
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
