Field Service Manager

Culligan Quench•Hayward, CA

24d•Onsite

About The Position

Culligan Quench's purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. At Culligan, we believe transforming water can transform the world. That's why we offer expert water services and industry-leading solutions globally. Local Culligan teams deliver better drinking water to people at work, at home and on the go. With expertise across service, science and sustainability, Culligan turns water you can live with into water you can love. We are seeking a key contributor to join our team as a full time Field Service Manager in our Hayward, CA market. The Field Service Manager (FSM) will assist the Regional Service Director (RSD), and is responsible for general customer management, installations, and the capability to provide assistance and guidance to Field Service Technicians (FST).

Requirements

Vocational technical school diploma/certification preferred
Experience with the field work associated with water filtration, water coolers, ice production equipment, coffee, and tea dispensing units strongly preferred
Prior management experience, route-based preferred
Experience working with power tools, ladders and aerial work platforms exceeding 6-feet
OSHA 10-hour certified or be OSHA trained within 3-months of employment
Superior verbal and written communication skills
Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)
Fluent use of personal digital assistants (i.e. tablets and smartphones)
Knowledge of ServiceMax and/or Salesforce a plus
Valid current driver’s license in good standing
Ability to pass a pre-employment drug screen

Responsibilities

Management of a team of Field Service Technicians
Responsible for the successful training of new staff in the assigned region
Maintain an exceptional level of customer satisfaction by possessing superior customer management skills
Plumbing, drainage and building layout and design competency for carrying out technical site surveys and inspections as needed
Balanced management and dependable submissions of reports, paperwork, and correspondences to the Regional Service Director i.e. [emails, expenses, payroll, forms]
Support the Regional Service Director with new hires, new personnel appointments, administrative tasks, and onboarding processes
Serve as a substitute for other Field Service Managers or act in the capacity of the Regional Service Director when necessary
Serves as designated manager for all on-call responsibilities in the region