Field Service Manager (KitchenAid)
About The Position
As a key member of the KitchenAid Small Appliance Team, the Field Service Manager (Bilingual) is responsible for leading the Authorized Service Network of external service companies and ensuring a high-quality, consistent repair experience for KitchenAid Small Appliance owners. This role oversees service provider onboarding, day-to-day operational performance, service quality, and continuous improvement initiatives across the network. The Field Service Manager analyzes performance data and service trends to identify opportunities, make recommendations, and implement changes that support business goals and elevate customer experience. This position also requires strong cross-functional collaboration and the ability to adapt communication style to suit a variety of audiences, including service partners, internal stakeholders, and leadership.
Requirements
- Bilingual (English and French implied by title and role description)
- Ability to adapt communication style to suit a variety of audiences.
Responsibilities
- Leading the Authorized Service Network of external service companies.
- Ensuring a high-quality, consistent repair experience for KitchenAid Small Appliance owners.
- Overseeing service provider onboarding, day-to-day operational performance, service quality, and continuous improvement initiatives across the network.
- Analyzing performance data and service trends to identify opportunities, make recommendations, and implement changes that support business goals and elevate customer experience.
- Cross-functional collaboration with service partners, internal stakeholders, and leadership.
Benefits
- Flexible scheduling options
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
