Field Service Manager
About The Position
Teledyne FLIR Defense is the leading provider of advanced detection and surveillance systems for federal, state and local agencies. We're hiring a professional Field Service Manager to facilitate growth in this market and ensure our continued success in meeting customer requirements. In this position you will direct teams of Technicians installing, maintaining, and repairing advanced military equipment, ensuring high operational readiness and strict compliance with safety regulations. Additional duties include coordinating on-site services, managing logistical support, and handling complex and customer issues to meet contractual obligations. This position will oversee a team of approximately 9-10 Field Service / Support Technicians.
Requirements
- 7+ years of experience in field service management
- Prior people leadership experience required.
- Proven ability in troubleshooting, team leadership, project planning and technical writing.
- Able and willing to travel approximately 20% - 30%, mostly domestic with some international travel.
- Applicants must be either a U.S. citizen, U.S. national, legal permanent resident, asylee, refugee or must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.
Nice To Haves
- Bachelor’s degree in engineering, business administration, or a related technical field preferred
- experience in military communication systems, aerospace, or advanced electronics preferred
Responsibilities
- Develop and execute field service and support strategies for Teledyne FLIR’s imaging systems worldwide to ensure maximum customer satisfaction through technical support.
- Leverage multiple technical channels including Field Service Technicians, Applications Engineers, Design and Manufacturing Engineers and any other discipline required to resolve customer issues.
- Act as the primary liaison with military personnel, contractors, and end-users to resolve issues.
- Coordinate on-site and remote service activities including installation, commissioning, and preventative maintenance of defense systems.
- Ensure all work adheres to applicable platform standards, safety protocols, and company policies.
- Monitor Key Performance Indicators (KPIs) such as labor hours, repair times, and service level agreement compliance.
- Define and develop project plans and schedules for site visits, customer issue resolution, installation support and internal/external customer support.
- Supervise and mentor Field Technicians and establish technical expectations, training, and performance standards.
Benefits
- Teledyne is an Equal Opportunity Employer.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
