FIELD SERVICE MANAGER

Wolter, Inc.•Eau Claire, WI

23h•$62,000 - $118,000•Hybrid

About The Position

The Field Service Manager manages a team of field service technicians and lead techs for a branch, developing and maintaining quality field service to meet and exceed customers' expectations and company goals. This position does require regular travel between our Eau Claire and West Salem branches. Wolter, Inc. isn't just any company; we're among the fastest-growing privately owned businesses. At Wolter we’re on a mission to move, store, and power the world more efficiently. You’re part of a team that is connected like family and committed to making an impact. Since the Wolter story began in 1962, our company, like our industry, has been constantly evolving. We have grown to become one of the largest and most diverse industrial equipment and productivity solutions providers in the country. From new & used material handling equipment, service and training to robotics & automation, overhead cranes & hoists, railcar movers, storage solutions, complete engineered systems and more, Wolter is focused on improving operational productivity for its customers.

Requirements

At least five years of experience in a material handling service environment, or similar industry.
Leadership: Demonstrated ability to lead people and get results through others.
Management: ability to organize and manage multiple priorities.
Planning: ability to think ahead and plan over a one-to-two year time span.
Excellent interpersonal, presentation, and communication skills.
Must be able to communicate technically in the products we service.
Good computer proficiency.
Must hold valid Operators License for powered industrial equipment (we will provide training).
Commitment to company vision and mission.

Responsibilities

Maintain high standards of customer satisfaction.
Communicate with customers as needed, to include visits as appropriate.
Coordinate the work of our battery technicians acting as a main point of contact.
Provide field service proposals to customers for recommended repairs.
Issue purchase orders for outside repairs, as needed.
Develop and maintain adequate skilled field service tech staff.
Handle performance evaluations and any disciplinary needs for staff that reports to this position.
Ensure ongoing technical training is given to the field service techs, as needed. This may be through personal training or through our technical training department.
Perform as one of the primary decision-makers for field service new hires and terminations. Participate in job interviews for field service positions.
Ensure company service vans are maintained properly and safely.
Ensure communications on all matters of importance to staff are shared with staff.
Approve field service invoicing prior to billing.
Backup dispatcher(s).
Enforce safety standards in all areas.
If responsible for any TM & R accounts, manage these contract accounts, be responsible for meeting contract goals.
If assigned, manage the New Truck Set-up operation in our Shop, coordinating with new truck set ups with the shop and the CSG group.
Complete initial investigation and paperwork on any work-related injuries or accidents, including vehicular, if involving subordinates, submit to Corporate.
Perform other related duties as assigned.