Field Service Manager

Crown Lift Trucks ULC • Granby, QC

8d • Onsite

About The Position

Crown Lift Trucks is seeking a Field Service Manager to join their team. This role is responsible for managing all service functions, including customer relationships and new business development within the field. The Field Service Manager will also focus on the skill development and overall contributions of the Technicians (mechanics). The ideal candidate is a results-oriented, self-starter and team player with strong communication and customer service skills.

Requirements

• High school diploma.
• Valid driver’s license.
• Excellent leadership skills.
• Great organizational, customer service, communication, and interpersonal skills.
• Computer knowledge including MS Word, Excel, PowerPoint, and Outlook.

Nice To Haves

• 2-5 years of Material Handling industry experience preferred.
• Technical background preferred.

Responsibilities

• Actively pursue new business and follow up on leads for new service business.
• Prepare customer service repair quotes and obtain customer approval. Provide customers with maintenance cost reports as needed.
• Handle customer and service complaints and issues related to service work. Maintain good customer relations.
• Direct and manage technicians assigned to the field. Review technicians’ paperwork and timecards.
• Train and oversee the Technicians in proper safety practices for servicing and operating equipment including a company vehicle. Oversee inspection, diagnosis, troubleshooting, and repair of lift trucks and other equipment.
• Communicate with branch management and other branch personnel on field service work status.
• Participate in recruiting and interviewing activities.
• Perform employee performance reviews.
• Work with people services department and management on disciplinary actions.
• Administer Crown’s goals and policies through regularly scheduled service/safety meetings.
• Maintain paper flow, records, and reports as needed for efficient operation of the department. Coordinate and follow through on factory service requests, tests, and field modifications.
• Assist accounts receivable staff with past due service accounts.
• Oversee the maintenance of the service vehicles, tools, and equipment.
• Complete all training as required.
• Perform other duties as assigned.

Benefits

• Vehicle allowance
• Comprehensive benefits such as: medical insurance, dental, vision, long term/short term disability, life insurance, and more
• Pension plan
• Company provided cellphone
• Opportunities for advancement and ongoing professional development
• State-of-the-art training facilities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED