Field Service Manager

TriMas Corporation•Woodridge, IL

10d•$100,000 - $115,000•Onsite

About The Position

The Field Service Manager is responsible for leading and supporting the installation, servicing, and technical support of electro-pneumatic liquid filling equipment at customer locations. This role oversees field service operations, ensuring high-quality service delivery, effective troubleshooting, and strong customer relationships. The Field Service Manager provides both hands-on technical expertise and leadership to the field service team, while driving continuous improvement, operational efficiency, and customer satisfaction. This position may also support internal manufacturing facilities with technical guidance as needed.

Requirements

Associate’s degree in electrical, mechanical, or related field (or equivalent combination of education and experience)
5+ years of field service experience, preferably in equipment, packaging, or manufacturing environments
Prior leadership or supervisory experience preferred
Strong troubleshooting and critical thinking skills
Technical expertise in industrial controls, including Allen Bradley systems
Experience with PLC programming (ladder logic) and platforms such as RSLogix 500/5000
Strong mechanical and electrical aptitude, including ability to interpret schematics
Excellent communication and customer relationship management skills
Strong time management and organizational skills
Ability to work independently and lead in dynamic, customer-facing environments
Valid U.S. Passport required
Ability to travel up to 75%, including domestic and international travel

Nice To Haves

Experience in food processing, packaging, or related industries
Experience managing customer-facing technical service teams

Responsibilities

Lead and manage field service operations, including installation, commissioning, and servicing of equipment at customer sites
Provide technical guidance and support for troubleshooting of new and legacy equipment (onsite, remote, and phone support)
Oversee scheduling, coordination, and execution of field service activities to meet customer and business needs
Support and, when necessary, participate in equipment installations and service work at customer locations
Ensure timely and accurate completion of service reports, documentation, and administrative requirements
Act as a primary escalation point for complex technical issues and customer concerns
Partner with engineering and manufacturing teams to resolve product or process issues and drive improvements
Support customer visits, including equipment trials, training, and relationship management
Contribute to continuous improvement initiatives to enhance service efficiency, reliability, and customer experience
Provide technical support to internal production facilities as required
Generate new machine quotations with input from Engineering and sales group
Ensure that machine manuals are documented and sent to customer and copies are placed in customer folders on the network
Lead, coach, and develop Field Service Technicians to ensure strong technical and customer service capabilities
Foster a collaborative, high-performance team environment
Support training and development initiatives, including technical skill advancement and safety practices
Promote accountability, professionalism, and customer-focused behaviors across the team
Ensure high-quality, timely installation and servicing of equipment
Drive customer satisfaction through responsive and effective service support
Improve service efficiency, response times, and issue resolution
Maintain accurate and timely documentation and reporting
Support safe work practices and compliance with company standards