Western Region Field Service Manager, Components Division (32297)

EBARA TECHNOLOGIES INCORPORATED•Hillsboro, OR

4d•Hybrid

About The Position

Under limited supervision, directs a team of Field Service leads & associates across the Western Region (West of the Mississippi) to service multiple accounts and locations. Supervise and manage the field service forecast-based annual operating plan (AOP), to include profit-maximizing objectives for the utilization of labor, materials, facilities, etc. Manages all field services processes and practices and ensures consistency throughout the organization. This role is a hybrid position that will require 30-40% domestic travel.

Requirements

Associate, Bachelor of Science in Business, Engineering, or equivalent experience.
Eight (8) or more years of electro-mechanical and Field service experience, preferably in the semiconductor industry.
Five (5) years of supervisory experience.
Working knowledge of computer systems, including the Microsoft Office suite.
Excellent verbal, written, and presentation communication skills.
Experience developing and implementing service strategies to improve customer satisfaction and operational efficiency.
Experience negotiating service agreements and managing customer contracts.
Strong relationship-building skills with the ability to collaborate and work effectively with internal colleagues and customers.
Demonstrated leadership and Effective project management and organizational skills.
Ability to travel extensively throughout the assigned region.
Provide a good driving record.

Responsibilities

Lead and manage field service operations, including installation, repair, preventive maintenance, and engineering upgrades at customer sites.
Ensure consistent field service processes, procedures, and recordkeeping across the organization.
Develop and manage annual budgets, forecasts, and operating plans for field service and Quick Response Center operations.
Monitor labor, materials, and resource utilization to achieve profitability goals.
Schedule and deploy personnel to respond to customer needs and critical service situations.
Serve as a key point of contact for customers regarding service-related issues and escalations.
Recruit, develop, coach, and evaluate employees to ensure high performance and operational effectiveness.
Oversee employee onboarding, training, and professional development programs.
Prepare service contract quotations and monitor contract performance.
Track Quick Response Center activities, analyze product failures, and recommend corrective actions.
Monitor customer trends and implement strategies to improve customer satisfaction and retention.
Manage the activities and performance of Quick Response Center personnel.
Provide hands-on support and Technical expertise when required to support installs, service contracts, and or PTO back up.
Support long-term business planning, forecasting, and growth initiatives related to non-Ebara vacuum pump remanufacturing services.
Work with customers and industry partners to identify emerging technologies, market trends, and future service requirements of non-Ebara products.
Perform other duties as assigned.
Complies with EBARA’s safety policies, including participation in and completion of all required safety training.