Field Service Manager

Natran Green Pest Control • Houston, TX

5d • Hybrid

About The Position

Natran Green Pest Control is seeking a Field Service Manager (FSM) to lead their team of service technicians in providing exceptional pest control solutions. The role involves coaching teams, delivering top-tier service, and driving operational success in a fast-paced environment. Natran focuses on eco-friendly pest control solutions and values excellence, integrity, and continuous improvement.

Requirements

• 3+ years of field service operations experience
• 1-2 years in a supervisory role strongly preferred
• Certified Applicator License with Termite and Lawn & Ornamental categories (or willingness to obtain)
• Strong leadership skills with the ability to coach, mentor, and develop a diverse team
• Excellent communication and interpersonal skills to build relationships with team members and customers
• Proficiency in technology and software such as Google Suite and FieldRoutes
• Ability to handle conflict, stress, and problem-solving in a fast-paced environment
• Must be able to lift up to 50 lbs
• Work outdoors in varying weather conditions
• Conduct physical inspections as needed

Responsibilities

• Lead and manage a team of varying skill levels, including Apprentices, Standard Technicians, Specialty Technicians, and Master Technicians.
• Set the standard by consistently modeling professionalism and high-quality service in all interactions.
• Oversee scheduling and service assignments to ensure optimal route efficiency and coverage.
• Conduct field audits to assess technician performance, customer interactions, and adherence to safety and service standards.
• Train and mentor technicians, providing ongoing coaching and development to elevate team performance.
• Address escalated service issues, customer complaints, and cancellations to maintain high customer satisfaction and retention.
• Monitor performance metrics, identify areas for improvement, and implement strategies to enhance operational efficiency.
• Ensure service vehicles, equipment, and supplies are properly maintained and operational.
• Collaborate with the Branch Manager on workforce planning, service process improvements, and operational efficiencies.
• Participate in hiring and recruitment efforts to grow and strengthen the technician team.

Benefits

• Competitive salary & performance-based incentives
• Comprehensive benefits package (health, dental, vision, 401k)
• Growth opportunities in leadership and professional development
• Work with a supportive, high-energy team dedicated to delivering top-tier service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed