Field Service Manager

Alliance Technical Group•Calgary, AB

18h•Onsite

About The Position

Alliance Technical Group is seeking a highly skilled Field Service Manager to lead and support our team in delivering exceptional service for Continuous Emissions Monitoring (CEM) Systems. This role combines technical expertise, leadership, and customer engagement to ensure compliance, reliability, and operational excellence.

Requirements

5+ years of experience in CEMS service.
2+ years in a management or supervisory role.
High school diploma or equivalent.
Valid driver’s license and ability to meet company Motor Vehicle Review standards.
Strong written and verbal communication skills.
Excellent documentation and organizational abilities.
Self-motivated with a passion for problem-solving in dynamic environments.
Proven ability to build and maintain positive customer relationships.
Proficiency in Microsoft Office Suite (Word, Excel).
Strong attention to detail and ability to multi-task effectively.
Professional demeanor and ability to represent the company with integrity.
Accurate typing, proofreading, and basic math skills.

Nice To Haves

College coursework or formal technical training preferred.
Preferred certification as a Journeyman Electrician and/or Instrumentation and Controls.

Responsibilities

Oversee on-site service and maintenance of CEM Systems, ensuring optimal performance and compliance.
Plan and coordinate service visits with customers, maintaining strong client relationships.
Collaborate with project management and engineering teams to support system installations and startups.
Manage service department schedules, both field and internal, for maximum efficiency.
Prepare and present proposals for support contracts.
Track and document maintenance and QA activities, ensuring accuracy and compliance.
Review and coordinate Diagnostic and Recertification events.
Audit technician timesheets, expenses, and service reports for accuracy.
Prepare and review invoices for all field work.
Provide technical guidance and support to field technicians and engineers.
Conduct annual performance reviews for technicians, fostering growth and development.
Monitor department KPIs and work with leadership to identify improvement opportunities.
Serve as a primary point of contact for customer technical support calls.
Directly supervise Field Service Technicians and Field Service Engineers, ensuring high standards of performance and safety.