Master Electrician, Field Service Manager

Intermountain Home Services LLC•West Valley City, UT

7d•$90,000 - $140,000•Hybrid

About The Position

Same Day Heating & Air Plumbing and Electrical is seeking an experienced Electrical Field Service Manager to oversee the daily operations of our residential electrical service division. This leadership role is responsible for managing technicians, ensuring customer satisfaction, maintaining quality standards, and driving departmental performance. This will be a hybrid role between managing your team as well as working in the field. You’ll serve as a mentor and resource to your team, help resolve technical and customer-facing challenges, and coordinate closely with dispatch, sales, and warehouse teams to ensure efficient service delivery.

Requirements

Master Electrician License Required
5+ years of experience as a licensed electrician (residential focus preferred)
Prior experience in a leadership or field management role
Excellent communication and team development skills
Working knowledge of the NEC and local code requirements
Proficient with job tracking software, service platforms, and mobile tools
Valid driver’s license with clean driving record
Must pass background check and drug screening

Responsibilities

Lead, support, and develop a team of residential service electricians and apprentices
Oversee daily scheduling, performance, and job completion
Conduct jobsite visits, provide hands-on technical guidance, and ensure code compliance
Resolve escalated customer concerns and ensure a positive service experience
Monitor departmental KPIs (revenue, ticket averages, job completion rates, callbacks, etc.)
Support technician training, licensing, safety practices, and growth
Coordinate with dispatch, sales, and warehouse for job prep, follow-up, and execution
Ensure accurate documentation, invoicing, and compliance with local regulations
Foster a team culture rooted in safety, professionalism, and accountability