Field Service Manager

NOV•Jourdanton, TX

33d•Onsite

About The Position

The Field Service Manager is responsible for providing technical leadership and field execution support for Fortress Downhole Tools’ Cyclops Setting Tool Recycling Program. This role maintains a strong field presence to support customer operations, improve technical performance, and reinforce Fortress processes and standards.

Requirements

Strong technical background with downhole tools used in pump-down operations, including wireline setting tools, frac plugs, and perforating guns
Self-motivated and detail oriented
Available to work weekends and holidays as required to support field operations
Strong problem-solving, communication, and operational management skills
Working knowledge of Windows 10, Microsoft Office, and Prophet 21 ERP
Forklift training
Proficiency with basic hand tools
Ability to lift a minimum of 75 lbs

Nice To Haves

Technical sales experience preferred
CDL preferred

Responsibilities

Work closely with customer field representatives to execute Cyclops Setting Tool operations at wellsite locations
Serve as the primary onboarding facilitator for the Eagle Ford and other basins as needed
Provide field-based technical support for Cyclops Setting Tools
Conduct routine field visits to reinforce proper handling and operational procedures with wireline crews
Initiate and report incident investigations in a timely manner
Support district operations management as required
Disassemble, clean, inspect, rebuild, and test Cyclops Setting Tools in accordance with Fortress Work Instructions when necessary
Report all steps of the Cyclops Recycling Program through iFortress software
Support technical onboarding and training of new hires
Communicate field issues and technical concerns to management and sales teams
Maintain high housekeeping and safety standards
Uphold professionalism, integrity, and strong customer service standards
Perform additional duties as assigned