Field Service Manager Branch

Crown Equipment•Greenville, SC

1d•Onsite

About The Position

Crown Equipment Corporation, a global leader in lift truck manufacturing, is seeking a Field Service Manager Branch to direct, manage, train, motivate, and monitor the performance of Field Service Technicians. This role involves ensuring safety practices, reviewing technician paperwork, and recruiting, developing, and evaluating service personnel. The manager will also be responsible for maintaining customer relations, resolving complaints, preparing repair quotes, pursuing new service business, and administering company goals and policies. This position requires maintaining paper flow, records, and reports.

Requirements

High school diploma and prior experience as a Field Service Technician
Prior experience as a Dispatcher and/or Supervisor preferred
Strong technical/repair knowledge
Good communication, interpersonal, motivational, and computer skills with Microsoft Office Suite experience
Valid driver’s license, good driving record, and the ability to safely operate lift trucks
Legally authorized to work in the United States. Sponsorship is not provided.

Nice To Haves

Prior experience as a Dispatcher and/or Supervisor

Responsibilities

Direct, manage, train, motivate, and monitor job performance of Field Service Technicians.
Ensure safety practices.
Review paperwork and timecards.
Recruit, interview, develop, and evaluate service personnel.
Counsel direct reports.
Maintain good customer relations and improve customer retention.
Maintain direct contact with current or prospective customers.
Resolve complaints.
Prepare customer service repair quotes, presentations, cost reports, etc.
Pursue and develop new service business.
Administer Company goals and policies.
Maintain paper flow, records, and reports.