Branch Service Manager

Amalgamated Bank of NY • New York, NY

8d • $75,000 - $85,000 • Hybrid

About The Position

Manage the day-to-day operational integrity of the branch and ensure the branch operates within all banking laws and regulations. Provide leadership, motivation, and direction to the staff. Responsible for in-branch sales and service activities, ensuring the branch delivers exceptional customer service and understands that service delivery through the branch channel is an important part of the omni-channel experience. Expand relationships with new and existing customers, teach customers to use advanced products such as online and mobile banking applications, and ensure the delivery of a quality experience within the branch.

Requirements

• Bachelor’s degree or equivalent experience
• Effective, professional written and verbal communication skills
• Three years of branch operations management experience
• Knowledge of banking procedures and regulations

Responsibilities

• Responsible for the overall management of branch operations and carry out supervisory responsibilities in accordance with Bank policies, procedures and regulatory guidelines
• Approve, and process transactions, authorizations, exceptions and adjustments
• Review and verify all previous days’ work to ensure accuracy and resolve any discrepancy that may exist
• Develop, train, coach, and mentor branch staff
• Actively promote the Bank and its products and services
• Assist the Branch Manager with the sales and onboarding of new and existing customers to ensure they are set up with the best products and services that meet their needs
• Works to cross-sell customers to automated products and services
• Proactively engage and assist in the management and servicing of customers through quick client resolution and correspondence with back-office support.
• Seed additional opportunities to better service and expand existing relationships
• Greet customers in a professional manner that creates a welcoming environment; this includes proper acknowledgment and introduction in accordance with Bank policies and service standards
• Identify customer needs through probing questions and offer appropriate products and services based on customer responses
• Provide exemplary customer service to include responding to customer calls, emails, and inquiries
• Participate in events and other financial literacy initiatives that support the financial needs of customers and prospects
• Community engagement
• Knowledge and use of the Bank’s REDi system to keep current with updates to policy and procedures.
• Process incoming and outgoing email and mail requests
• Perform other duties as directed.

Benefits

• Pay Transparency Statement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree