Field Service Management Technician- Bridgewater, NJ

Syneos Health•Bridgewater, NJ

16h•Onsite

About The Position

Syneos Health is a leading fully-integrated life sciences services organization built to accelerate customer success. They partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress. The Clinical Solutions team members act with a drug development mindset, applying their years of experience and deep expertise to truly understand customer needs and represent those in the solutions they shape. Whether you join in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help customers achieve their goals. Syneos Health is agile and driven to deliver – for one another, customers, and those in need. They are passionate about developing their people through career development and progression, supportive and engaged line management, technical and therapeutic area training, peer recognition, and a total rewards program. They are committed to building an inclusive culture where employees can authentically be themselves. Their purpose – Driven to Deliver – captures the passion of colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life. They are continuously building the company they all want to work for and customers want to work with, believing that when smart colleagues from across the world are brought together, they can shape the future of healthcare, driving impact for customers and defining the pace of patient progress.

Requirements

College or technical school equivalent.
High attention to detail and accuracy, with the ability to manage multiple tasks effectively.
Strong organizational skills and the ability to follow established procedures.
Knowledge of computer imaging tools and related processes.
Effective communication and collaboration skills.
Ability to work independently and as part of a team.

Nice To Haves

Three to five years of IT experience supporting an enterprise environment of 1,000 or more end users.
Experience with inventory management or ticketing systems.
Experience in IT support, hardware operations, or inventory management.
Technical proficiency in hardware setup, imaging, and device configuration.
Familiarity with Windows, iPadOS, mobile device management, and Microsoft 365.
Ability to troubleshoot basic hardware and software issues.
Associate degree in a related field.

Responsibilities

Receive, verify, and log shipments into company systems.
Process returned hardware in accordance with established procedures.
Respond to ServiceNow requests and tasks within established service level agreements.
Reset, reimage, update, prepare, and configure devices for deployment in accordance with defined standards.
Activate, transfer, and deactivate cellular service lines in the appropriate portal as needed.
Use enterprise and custom applications to support daily operational workflows.
Work with procurement systems to order supplies and support inventory-related needs.
Provide basic troubleshooting, configuration, and resolution of common hardware and software issues.
Collaborate with and provide backup support to the Deployment team during operational needs, peak periods, or staffing gaps.
Evaluate, install, test, maintain, and support laptops, peripherals, operating systems, and applications.
Perform other duties as assigned.