Field Service Management Technician- Bridgewater, NJ

Syneos Health•Bridgewater, NJ

2d•Onsite

About The Position

The Field Service Management Technician supports daily hardware operations by receiving and processing inventory, fulfilling service requests, preparing devices for deployment, and assisting with deployment activities. This role requires strong attention to detail, organization, and the ability to manage multiple priorities in a fast-paced environment.

Requirements

College or technical school equivalent.
High attention to detail and accuracy, with the ability to manage multiple tasks effectively.
Strong organizational skills and the ability to follow established procedures.
Knowledge of computer imaging tools and related processes.
Effective communication and collaboration skills.
Ability to work independently and as part of a team.

Nice To Haves

Three to five years of IT experience supporting an enterprise environment of 1,000 or more end users.
Experience with inventory management or ticketing systems.
Experience in IT support, hardware operations, or inventory management.
Technical proficiency in hardware setup, imaging, and device configuration.
Familiarity with Windows, iPadOS, mobile device management, and Microsoft 365.
Ability to troubleshoot basic hardware and software issues.
Associate degree in a related field.

Responsibilities

Receive, verify, and log shipments into company systems.
Process returned hardware in accordance with established procedures.
Respond to ServiceNow requests and tasks within established service level agreements.
Reset, reimage, update, prepare, and configure devices for deployment in accordance with defined standards.
Activate, transfer, and deactivate cellular service lines in the appropriate portal as needed.
Use enterprise and custom applications to support daily operational workflows.
Work with procurement systems to order supplies and support inventory-related needs.
Provide basic troubleshooting, configuration, and resolution of common hardware and software issues.
Collaborate with and provide backup support to the Deployment team during operational needs, peak periods, or staffing gaps.
Evaluate, install, test, maintain, and support laptops, peripherals, operating systems, and applications.
Perform other duties as assigned.