Field Service Lead – Orlando, FL

SOLVENTUM•Orlando, FL

2d•$54,240 - $74,580•Onsite

About The Position

Solventum, a new healthcare company with a long legacy, is seeking a Field Service Lead in Orlando, FL. This role involves providing leadership at a service location, training employees and customers, and managing administrative duties such as inventory. The position requires delivering, picking up, and maintaining medical device equipment, serving as the service center designee in management's absence, and overseeing local business operations. The Field Service Lead will allocate work, provide training on operational protocols, support customers with superior service, and conduct product training. The role also involves organizing and executing work tasks efficiently, managing orders accurately using company computers, responding to service and product inquiries, seeking customer feedback, and escalating issues as needed. A significant part of the role includes safely operating a company vehicle for equipment delivery, retrieval, and onsite service (30-75% of the time). Responsibilities also include preparing medical device equipment for delivery (cleaning, disinfecting, quality validation, maintenance), managing inventory of assets, parts, and supplies, coordinating product delivery and retrieval with customers, and handling inbound/outbound shipments. The role requires leading and ensuring compliance with all work and safety instructions, company policies, and regulatory requirements, as well as maintaining a clean, organized, and safe work environment.

Requirements

High School Diploma/GED or higher (completed and verified prior to start) from an accredited institution.
Five (5) years of customer-facing experience in a private, public, government, or military environment.
One (1) year of experience in a team lead and/or supervisory role in a private, public, government, or military environment.
A current, valid driver's license.
Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H-1B status).
Must be fully vaccinated at least two weeks prior to your start date.

Nice To Haves

Ability to work a non-traditional schedule, which may include extended hours, evenings, weekends, and participation in on-call duties.
Ability to meet the physical requirements of the position through fitness testing, as required by the Job Safety Analysis (JSA).
Intermediate proficiency with Microsoft Office and iOS applications.
Ability to work independently with minimal supervision.
Demonstrated ability to communicate effectively, both verbally and in writing, along with strong time management and prioritization skills.
May require up to 20% domestic travel, including attendance at meetings or other business functions that require commercial air travel.

Responsibilities

Serve as the service center designee in the absence of service center management and assume the responsibilities of the person in charge of the location.
Oversee local business operations, including performance metrics and the required use of outside labor, and daily allocation of work to team members.
Provide support and training to service center employees regarding the appropriate execution of operational protocols and processes.
Support customers, including patients and hospital staff, by providing superior customer service and customer-centric solutions.
Conduct customer training on products and processes, as appropriate.
Organize, allocate, and execute work tasks effectively and efficiently to meet customer service expectations and timelines.
Ensure timely and accurate order management execution using company-issued computers and electronic equipment for documentation and recordkeeping.
Obtain and evaluate information regarding service and product inquiries and provide prompt responses and appropriate follow-up.
Seek customer feedback and escalate issues to management when appropriate.
Safely operate a company vehicle to support equipment delivery, retrieval, and onsite customer service requirements (30–75%).
Prepare best-in-class medical device equipment for delivery, including cleaning, disinfecting, quality validation, routine maintenance, disposable preparation, and documentation processing.
Perform and coordinate inventory control of assets, parts, disposables, and supplies.
Contact customers to coordinate the delivery, retrieval, and return of products.
Accurately prepare, pick, pack, ship, and receive inbound and outbound shipments through third-party partners, including loading and unloading medical equipment from company vehicles.
Lead and ensure compliance with all work and safety instructions, company and departmental policies and procedures, and regulatory requirements.
Maintain a clean, organized, and safe work environment.
Comply with corporate policies, procedures, and security standards while performing assigned duties.