Field Service Lead, Wichita, KS

SOLVENTUM•Wichita, KS

3d•$52,320 - $71,940•Onsite

About The Position

This position is responsible for providing leadership in a service location and the training of employees and customers associated with their location. Also requires customer service in the delivery, pickup and service of medical equipment including loading and unloading of that equipment in company vehicles. Responsibilities include administrative duties including performing and assisting in maintaining inventory of products, parts, disposables and supplies. In the absence of service center management, the individual in this position serves as the service center designee and assumes the associated responsibilities. As a Field Service Lead you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

Requirements

High School Diploma/GED or higher from an accredited institution (completed and verified prior to start)
A minimum of five (5) years of customer-facing experience in a private, public, government, or military environment.
A minimum of one (1) year of combined experience in a team lead and/or supervisory capacity in a private, public, government, or military environment.
Possession of a current, valid driver's license.
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Nice To Haves

Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call duties
Maintain physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)
Experience navigating customer escalations with a solution-based approach
Experience with prioritizing customer urgent activities and resolving issues onsite
Ability to lead, mentor and motivate direct reports of all experience levels
Desire to be part of a team and have self-initiative to work independently
Excellent follow up/follow through

Responsibilities

Training other service center employees with respect to operational protocols and processes and training customers on Solventum product and processes through basic troubleshooting protocols
Ensuring adherence of operational compliance of self and team to company and departmental policies and procedures to maintain a safe work environment
Providing input on employee performance as appropriate and oversight of the facility to include administrative duties to operational requirements compliance
Overseeing of local business operations to include metrics and required use of couriers
Preparing medical equipment (cleaning and disinfecting), disposables and documentation for use and return and executing research for missing & misplaced equipment
Prioritizing equipment needs to execute daily customer support needs, including quantity, time frame and resource allocation
Loading & unloading medical devices and supplies
Processing documentation for delivery and retrieval of products.
Maintaining appearance of facilities and vehicles, ensuring routine maintenance is completed and recorded as required by policy & procedure.
Serving as the service center designee, in the absence of service center management to assume responsibilities of the person in charge of the location.
Corporate policies, procedures and security standards are complied with while performing assigned duties.